About The Role
At Octane, our
Sales Excellence Specialists play a critical role in ensuring customers successfully activate and adopt our solutions. As a Sales Excellence Specialist, you will own the activation journey for assigned accounts, helping customers reach their first successful transactions while providing operational support, technical troubleshooting, and proactive follow-up. You will work closely with customers and cross-functional teams to remove blockers, drive account activation, and ensure a seamless handover throughout the customer lifecycle.
What You'll Be Doing
- Manage the activation journey for assigned customer accounts to ensure a smooth onboarding experience.
- Act as the first point of contact for customer inquiries, providing timely support and basic technical troubleshooting.
- Proactively follow up with customers to drive product adoption and resolve activation challenges.
- Track, manage, and coordinate customer issues through the ticketing system, ensuring timely resolution.
- Collaborate with customers and cross-functional teams to remove operational blockers and maintain service quality.
- Support customer onboarding, operational readiness, and seamless handovers throughout the customer lifecycle.
- Support operational readiness and ensure smooth customer handovers between implementation milestones, from Gate 2 (Go-Live) to Gate 3 (Account Management handover).
Key Areas of Ownership
- Customer Activation & Adoption
- Customer Communication & Relationship Management
- Technical Troubleshooting
- Cross-Functional Coordination
- Problem Solving & Issue Resolution
- Ticket & Case Management
- Operational Excellence
What We're Looking For
- 1–3 years of experience in Customer Success, Account Activation, Operations, B2B Support, or a related field.
- Strong verbal and written communication skills in both Arabic and English.
- A confident, customer-facing approach with excellent relationship management skills.
- Comfortable working with dashboards, Microsoft Excel or Google Sheets, and ticketing systems such as Freshservice.
- Highly organized with strong follow-up skills, problem-solving abilities, and a proactive sense of ownership.
If you're excited to join a fast-growing company and want to play a key role in driving our expansion, we'd love to hear from you.
Send us your updated resume to
[Confidential Information] with the subject line
Sales Excellence Specialists – Cairo.
