SITUATION IN ORGANIZATION
This position is reporting to the Lead, Warehouse & Yard
The ERP Coordinator is a multi-disciplined role that assists SAP end users in adhering to the agreed global processes and that these end users have the knowledge to use SAP to carry out these processes. The SAP Super User act as first line support queries for their functional area, resolving issues or escalating to SAP (ERP) central or support team where appropriate.
The ERP Coordinator is also required to work closely with Business Process owner (BPO), Senior SAP Logistics Analyst and key stakeholders to continuously identify process and system improvements that can be implemented to add value to the overall NOC business.
Finally, the ERP Coordinator will form part of the local release team ensuring UAT is complete and working with the Change Manager to ensure that changes to process and system are communicated to all end users within their functional area.
Within the framework of NOC, the job holder provides safe, efficient and cost-effective logistics services to Company for all operations, activities within Logistics / Supply Base area according to NOC standards Provision of training & SAP support to 60 + Logistics personnel
The following key responsibilities and tasks exist.
SAP Incident handling and first line support:
. Act as first line support to resolve SAP incidents raised by supply base or Logistics area.
. Escalate incidents to second level support when required and follow up with second / third line support where required.
. Ensure that they or the business make themselves available to provide further information / tests incidents so they can be released into production.
Improvement of processes and SAP:
. Raise DMR's - together with Senior Logistics Analyst & Business Process Owner (BPO), where necessary to improve business process / SAP.
. Participate in support for roll-out of improvement projects. Participate in UAT and develop test scripts based on real life business scenarios for each release either by performing UAT tests or by nominating the appropriate business person to do so.
. Support the relevant BPO by keeping them abreast of release scope, issues and improvements.
. Responsible for monitoring adherence to SAP business processes and escalating non-compliance to Lead,
Warehouse & Yard and BPO. Warehouse operational SAP support role:
. Regular coordination between (Offshore/FOPS/E&C/C&P/MRP/ Master Data) teams regarding incident fixes and executing corrective/reversal entries in production (E2P).
. Generating of critical warehouse KPI reports and taking up with relevant team leads for corrective actions.
. Ensure completion of open warehouse transactions.
. Resolving issues involving end user SAP label printers, barcode scanner devices.
. Noncompliance / Business / SAP process issues need to be highlighted to Lead, Warehouse & Yard for further actions.
Training, knowledge transfer and communication:
. Delivery of SAP training and coaching to Logistics community. Ensure End Users are correctly trained in accordance to their role - by either conducting the training to the End User or make sure they are enrolled in training by another Super User.
. Hold coaching sessions, knowledge presentations as required to cascade any change to process or system as a result of a release.
. Responsible for knowledge transfer to new starts within their department or functional area working with the local change manager if formal training is required.
. Cascade all communications to relevant business process owners and end users as required.
Roles and authorizations:
. When a new colleague starts the ERP Coordinator will request assigning adequate roles and carry out one to one training (if not possible to fit in directly to class room training).
. When a colleague leaves the company, the Super User will inform the local SAP support team so they can terminate the user and make sure there are no SAP workflows active for the user.
SAP Support Community:
. Continually improve own SAP knowledge to remain expert in both the relevant business processes and SAP.
. Maintain business relationship to local Super User community.
. Act as an ambassador for SAP in the respective functional area(s) within NOC.
. Participate in change management activities that support the business units, e.g. training, site visits (with clear remits), etc
. Act as a change agent/leader to champion the introduction of new functionality and processes.
CONTEXT AND ENVIRONMENT
The job is based at Supply Base, Ras Laffan.
QUALIFICATIONS & EXPERIENCE REQUIRED
Knowledge / Technical Skills
In depth knowledge of supply base associated with Oil & Gas Industry in Mid-East
Strong interpersonal skills which result in teamwork, influence, trust and well developed internal and external relationships
Ability to prioritize and manage workload to meet demanding targets and working to tight deadlines
Self-motivated with the ability to work under own initiative but also as part of a busy team
Strong analytical skills and problem-solving ability
Results orientated, with good negotiation and conflict resolution skills
Excellent PC skills, with sound knowledge of Microsoft Office work packages (Word, Excel, Access, Outlook)
Good SAP experience in operations
Well-developed written and verbal communication skills
Education / Certifications
Certification Degree / Diploma in Logistics & Warehouse management
Thorough understanding of SAP business processes
Expert knowledge and understanding of the SAP solution in inventory management (IM), warehouse management (WM), remote logistics management (RLM) that interfaces with other SAP modules (Plant Maintenance, Finance & Supply chain)
Excellent communication and interpersonal skills
Good organization skills
5+ years experience within Oil & Gas Industry preferably in Mid-East
5+ years of upstream Oil & Gas SAP experience
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