Job Summary
We are seeking an experienced IT Applications Specialist – SAP S/4HANA Public Cloud to join our IT team. The successful candidate will be responsible for supporting, maintaining, and optimizing SAP S/4HANA Public Cloud
The ideal candidate should possess hands-on experience working within an end-user organization (customer side) rather than solely with an implementation partner, with a strong focus on business support, user engagement, issue resolution, and continuous improvement.
Key Responsibilities
- Provide day-to-day functional and application support for SAP S/4HANA Public Cloud.
- Act as the primary point of contact for business users regarding application-related issues and enhancements.
- Analyze, troubleshoot, and resolve system incidents, service requests, and process-related issues.
- Coordinate with SAP AMS vendors and external service providers to ensure timely resolution of tickets and change requests.
- Gather, document, and validate business requirements.
- Participate in Fit-to-Standard workshops, system enhancements, testing, and release activities.
- Support SAP bi-annual cloud releases, regression testing, and user communication.
- Develop and maintain system documentation, procedures, and knowledge articles.
- Deliver user training sessions and support adoption of new business processes and functionalities.
- Monitor application performance and recommend process improvements.
- Support integrations with other enterprise applications and third-party systems.
- Ensure compliance with IT governance, cybersecurity, and change management processes.
Required Qualifications
- Bachelor's degree in information technology, Computer Science, Information Systems, Business Administration, or a related field.
- Minimum 3–5 years of experience in SAP S/4HANA, with at least 2 years in SAP S/4HANA Public Cloud.
- Experience working directly for an end-user/customer organization is mandatory.
- Proven experience in business application support and end-user engagement.
- Strong understanding of SAP business processes and application lifecycle support.
- Experience working with AMS providers and managing support tickets and change requests.
- Excellent analytical, communication, and problem-solving skills.
- Ability to work independently and interact effectively with business stakeholders.
Preferred SAP Modules
Preference will be given to candidates with experience in multiple SAP modules, such as:
- Finance (FI) & Controlling (CO)
- Materials Management (MM)
- Procurement & Ariba
- SuccessFactors
Preferred Qualifications
- SAP S/4HANA Public Cloud Certification.
- Experience in manufacturing, industrial, cement, or process industries.
- Knowledge of SAP Cloud ALM, SAP Business Technology Platform (BTP), Integration Suite (CPI), and SAP Analytics Cloud (SAC).
- Experience in user training, testing, and business process optimization.
Key Competencies
- User Support & Customer Service
- Business Process Understanding
- Incident & Problem Management
- Requirements Gathering
- Change Management
- Stakeholder Management
- Continuous Improvement Mindset
- Communication & Training Skills
