Senior Sales Coordinator

About Med Surg Solutions (MSS)

Med Surg Solutions (MSS) is a leading healthcare solutions provider operating across KSA, UAE, Oman, Kuwait, Qatar, Bahrain, and Lebanon. Since 2003, MSS has partnered with healthcare institutions and global medical technology leaders to advance patient care through innovative surgical, intensive care, and healthcare solutions.

With more than 20 years of experience, MSS has played a key role in bridging technological and knowledge gaps in healthcare, supporting hospitals and healthcare professionals through cutting-edge technologies, clinical education, and long-term partnerships.

Today, MSS represents world-renowned healthcare companies including Baxter, W.L. Gore, Johnson & Johnson, Honeywell, and others, serving healthcare providers across the GCC region. Guided by a commitment to innovation, education, and patient outcomes, MSS continues to contribute to the advancement of healthcare and the improvement of lives throughout the communities it serves.

At MSS, we believe that advancing healthcare goes beyond technology; it also means creating a positive and lasting impact on patients, healthcare professionals, communities, and society.

About the Role

Join MSS in supporting efficient sales operations and customer service excellence across the healthcare sector.

The role focuses on coordinating sales activities, managing order fulfillment processes, and ensuring seamless collaboration between Sales, Supply Chain, Warehouse, Finance, and other internal teams.

The role will contribute to optimizing sales workflows, maintaining accurate operational records, and delivering timely solutions that support customer satisfaction and business growth.

Key Responsibilities

• Support the Sales Team by coordinating sales operations, customer requests, quotations, tenders, and order processing activities in line with company procedures.
• Prepare and manage sales orders, update ERP records, monitor stock availability, and coordinate with Supply Chain to ensure timely stock replenishment.
• Coordinate and oversee delivery schedules with the warehouse and delivery teams, ensuring smooth execution and timely collection of proof of deliveries (PODs).
• Manage customer order fulfillment processes, including NIPCO delivery schedules, ASN portal activities, and coordination with relevant stakeholders.
• Monitor inventory levels, fast-moving items, minimum stock requirements, and product expiry dates to ensure compliance with customer and regulatory requirements.
• Supervise the Sales Coordinator team, ensuring accurate ERP updates, POD tracking, reporting, and effective workflow management.
• Collaborate with relevant departments to resolve pending documentation, invoices, delivery notes, and operational issues while supporting ad hoc sales requirements.

Qualifications & Experience

• A minimum experience of 5 years in sales coordination.
• Proven experience in managing sales orders, quotations, tenders, delivery coordination, and ERP systems.
• Strong understanding of order fulfillment processes and inventory coordination.
• Experience in supervising or guiding team members and ensuring accurate and timely completion of operational tasks.

Education

• Bachelor's degree in Accounting, Finance, or Business Administration.

Skills & Competencies

Technical Skills

• Stock Management & Sales Principles
• Tender Management & Order Fulfillment Processes
• ERP Systems Knowledge & Operational Experience (Odoo preferred)
• Microsoft Office Suite (Excel, PowerPoint, Word)

Behavioral Competencies

• Teamwork & Collaboration
• Communication Skills
• Accountability & Ownership
• Confidentiality & Professional Integrity
• Attention to Detail & Accuracy
• Time Management & Organization

Language Requirements

• Fluent in English and Arabic (written and spoken)

Why Join MSS

• Contribute to innovative health solutions that improve patient outcomes and healthcare delivery.
• Work with leading healthcare institutions across the GCC.
• Gain exposure to cutting-edge healthcare technologies.
• Collaborate with multidisciplinary teams across clinical, commercial, and technical functions.
• Grow professionally within a dynamic organization committed to innovation, education, and healthcare excellence.

Equal Opportunity Employer

Med Surg Solutions is committed to promoting a diverse and inclusive workplace where all team members feel valued and supported, regardless of race, gender, ethnicity, disability, or background.