As a Senior Sales Operations Specialist at Al-Marasem Development, you will play a key role in supporting the Sales Department by optimizing sales processes, maintaining data accuracy, monitoring sales performance, and ensuring the smooth execution of day-to-day sales operations. You will collaborate closely with Sales, Marketing, Finance, Customer Relations, and other internal stakeholders to enhance operational efficiency and support the achievement of business objectives.
Your responsibilities will encompass the following key areas:
Sales Performance & Reporting:
- Prepare and analyze daily, weekly, and monthly sales reports and dashboards.
- Monitor sales KPIs and provide insights to support management decision-making.
- Track sales performance against targets and identify areas for improvement.
- Maintain accurate sales records and ensure data integrity within CRM and ERP systems.
Process Improvement:
- Review and optimize sales processes to improve operational efficiency and customer experience.
- Develop and maintain sales operation procedures and documentation.
- Identify process gaps and recommend practical solutions to streamline workflows.
- Support the implementation of new sales tools, systems, and automation initiatives.
CRM & Data Management:
- Manage and maintain customer and sales data within CRM systems.
- Ensure the accuracy, consistency, and completeness of sales information.
- Generate sales forecasts, pipeline reports, and business performance analyses.
- Support CRM enhancements and user adoption across the Sales team.
Cross-Functional Coordination:
- Collaborate with Sales, Marketing, Finance, Legal, Customer Relations, and Handover teams to ensure seamless execution of the sales process.
- Coordinate with stakeholders to resolve operational issues affecting sales activities.
- Support new project launches by ensuring sales operational readiness.
- Assist in preparing sales presentations, business reviews, and management reports.
Continuous Improvement & Compliance:
- Monitor compliance with internal sales policies and operational standards.
- Identify opportunities to improve reporting accuracy, operational efficiency, and customer satisfaction.
- Stay updated on industry best practices and recommend process enhancements.
- Provide guidance and support to junior Sales Operations team members when required.
To excel in this role, candidates should possess the following qualifications and attributes:
- Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.
- 4–7 years of experience in Sales Operations, Sales Support, Business Operations, or a similar role, preferably within the real estate or property development industry.
- Strong understanding of sales processes, CRM systems, and sales performance reporting.
- Advanced proficiency in Microsoft Excel, PowerPoint, and other Microsoft Office applications.
- Experience working with ERP and CRM systems (such as SAP, Salesforce, Microsoft Dynamics, or similar platforms) is preferred.
- Excellent analytical, problem-solving, and organizational skills.
- Strong communication and stakeholder management skills with the ability to collaborate across multiple departments.
- Ability to analyze sales data, prepare dashboards, and provide actionable business insights.
- High attention to detail with the ability to manage multiple priorities and meet deadlines.
- Experience in process improvement and sales performance analysis is considered an advantage.
