Senior ServiceNow Developer

Since 2004, 2P has been a leader in Saudi Arabia's ICT landscape, delivering integrated technology solutions that help organizations accelerate digital transformation and improve operational efficiency. With a strong foundation in innovation and service excellence, 2P continues to provide end-to-end solutions through its specialized business units and trusted market expertise. We are always looking to connect with talented professionals who are passionate about making an impact and growing within a dynamic, forward-looking environment.

Job Overview:

The ServiceNow Developer will be responsible for designing, developing, customizing, and maintaining solutions on the ServiceNow platform. The role includes supporting ServiceNow modules, developing platform components, integrating ServiceNow with third-party systems, and ensuring delivered solutions meet business and technical requirements.

Key Responsibilities:

• Design, develop, and customize applications and solutions on the ServiceNow platform.

• Configure and enhance ServiceNow modules based on business requirements.

• Develop and maintain ServiceNow components such as Business Rules, Client Scripts, UI Policies, Script Includes, Workflows, and Flow Designer.

• Create and customize forms, fields, tables, views, and UI actions.

• Integrate ServiceNow with third-party systems using REST/SOAP APIs.

• Develop reports and dashboards to support business and operational needs.

• Perform unit testing, troubleshooting, debugging, and performance optimization.

• Participate in requirement gathering and translate business needs into technical solutions.

• Support ServiceNow platform upgrades and ensure backward compatibility.

• Maintain technical documentation and follow ServiceNow development best practices.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 3+ years of experience as a ServiceNow Developer or in a similar ServiceNow technical role.

• Strong knowledge of ServiceNow scripting, architecture, and platform development.

• Hands-on experience with JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, Script Includes, Workflows, and Flow Designer.

• Experience configuring and customizing ServiceNow modules such as ITSM, CMDB, Service Catalog, and Knowledge Management.

• Good understanding of ITSM processes, including Incident, Problem, Change, and Request Management.

• Hands-on experience with ServiceNow integrations using REST/SOAP APIs.

• Familiarity with Agile/Scrum methodologies.

• Strong troubleshooting, problem-solving, communication, and documentation skills.

Preferred Qualifications:

• ServiceNow certifications such as CSA, CAD, or CIS – ITSM.

• ITIL knowledge or certification is a plus.

• Experience with HRSD, CSM, or SecOps modules.

• Knowledge of CMDB best practices and data modeling.

• Experience working in enterprise or large-scale environments.