6-12 years
12 days ago
Job Description

To serve customers and to attend to the customer's needs and ensure compliance of work station to the Foodmark operational standards.

DUTIES AND RESPONSIBILITIES

.Arranges tables, chairs, plates and table settings as prescribed.

.Obtains current information regarding soup of the day and lunch special, as well as menu items not available for the day.

.Receives, smiles, greets and ushers guests to table.

.Presents menus and answers all questions regarding food and drink items.

.Removes excess table settings when customers are seated.

.Takes and repeats customers orders and helps in selecting food items as necessary.

.Suggests and promotes specialty of the house, promotions and seasonal products.

.Makes sure orders are served promptly to customers and attends to additional orders and requests.

.Clears dirty dishes and merchandise additional menu items, including dessert, coffee, tea, etc.

.Presents guest checks or chits, receives payments and remits payments to the cashier.

.When customers are ready to leave, ushers them out with a smile and says,

Thank you, sir. Thank you, ma'am. Come again.

.Cleans tables and refilling water pitchers and ice buckets. Resets the table as needed.

.Maintains cleanliness in the dining area.

.Attends to customers needs, requests, suggestions, inquiries and complaints.

.Prepares, cleans, and maintains the waiter station and dining area.

.Handles minor customer complaints, and refers major complaints to the Dining Supervisor.

.Replaces and refills condiments.

.Assists in conducting inventory of utensils.

.Performs other duties as assigned.

To ensure accurate cash, credit card and voucher management in accordance with policies and procedures.

Knowledge, Skills & Experience

Education

College graduate preferred but not required

Language

English

Job Experience

6 - 12 months restaurant experience

Technology

Others

.Communication

.Customer relations

.Use of order slips

.Serving

.Bussing

.Table skirting

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