Service Manager - Advanced Chemical Engineer

10-12 years
12 days ago 3 Applied
Job Description

Join a team recognized for leadership, innovation and diversity

The Future Is What We Make It.

When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers and doers who make the things that make the future.

By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Make the Best You.

Working at Honeywell is not just about developing cool things. All our employees enjoy access to dynamic career opportunities across different fields and industries.

Join us and Make an Impact.

The Purpose of the Role

As a Service Manager here at Honeywell UOP, based in Dhahran, KSA, you will play a critical role in managing and overseeing service operations to cover our customers in Pakistan and Oman. You will be responsible for ensuring the delivery of high-quality services, maintaining strong customer relationships, and driving operational excellence. Your leadership skills, technical expertise, and ability to drive results will be essential in achieving business objectives.

You will report directly to our Sr Service Manager covering MENA Region and you will work out of our Dhahran, KSA location on a hybrid work schedule.

In this role, you will have a significant impact on the success of our service operations in Pakistan and Oman. You will be responsible for managing service delivery, coordinating with cross-functional teams, and ensuring customer satisfaction. Your ability to effectively manage resources, resolve issues, and drive continuous improvement will be crucial in delivering exceptional service to our customers.

Responsibilities:

  • Manage and oversee service operations to cover customers in Pakistan and Oman
  • Ensure the delivery of high-quality services to customers
  • Maintain strong customer relationships and ensure customer satisfaction
  • Build strong relationships with each customer's personnel across several levels of the organization
  • Become knowledgeable of each customers refinery/plant configuration, processing goals and strategies
  • Oversee all customer service interactions with UOP and ensure necessary agreements are in place.
  • Visit customers sites regularly for in-depth discussions and consultation on current operations, process performance, and any other issues relating to UOP technology transfer. Proactively engage customers to obtain and/or review operating data to enable value added technical support
  • Manage the troubleshooting efforts for the assigned customer base with the help of UOP's Technical Service and other relevant departments personnel as necessary to ensure that timely, accurate and effective support is provided to maintain overall customer satisfaction
  • Support new unit start-up and catalyst/adsorbent reload activities, determine and coordinate work scope and schedule for UOP site-support
  • Determine how UOP products and services might be applied to meet customers goals (processing or competency of their workforce)
  • Coordinate with cross-functional teams to achieve business objectives
  • Collaborate and support Sales business to meet service financial targets by developing specific strategies to target, win and retain future business, as well as prospecting for new business opportunities
  • Drive operational excellence and adherence to quality standards
  • Manage financial performance and budgeting for service operations


YOU MUST HAVE

  • Bachelor's Degree in Chemical Engineering
  • Minimum of 10 years of experience in the refining, petrochemical, or gas processing industries within a technical role, with some exposure to direct sales.
  • Candidates with strong exposure to Hydro processing and Reforming technologies would be preferred.
  • Knowledge of UOP process technologies and equipment
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced and dynamic environment

WE VALUE

  • Strong customer relationship management skills
  • Ability to navigate complex business environments
  • Strong business acumen and strategic thinking
  • Proven track record of driving operational excellence and achieving targets
  • Ability to manage and influence others with a demonstrated capability to collaborate with people and organizations while driving results.
  • Able to collaborate with cross business-units to prioritize actions and resources.
  • Provide timely and concise information to others and using clear and thoughtful oral and written communications to influence, negotiate and collaborate effectively.

We Offer:

The opportunity to work on the world's most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.

Group medical insurance plan life.

Paid annual leave and time off work.

A culture that fosters inclusion, diversity and innovation.

Market specific training and on-going personal development.

If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

JOB TYPE

Function

Skills

prioritize actions and resources
Reforming technologies
manage and influence others
targets
diversity
UOP process technologies
oral and written communications
Hydro processing
collaborate with cross business-units
About
Job Source: careers.honeywell.com

Honeywell International Inc. is an American publicly traded, multinational conglomerate corporation headquartered in Charlotte, North Carolina. It primarily operates in four areas of business: aerospace, building technologies, performance materials and technologies, and safety and productivity solutions.

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