Solution Area Specialists

21 Applied
Job Description

In this exciting new role as a Sales Support Lead - Global Black Belt - , you will work within our Microsoft Commercial Solutions Support Services organization to sell high value support
to our strategic customers to accelerate their time to value from their Microsoft investment and deliver a more integrated and connected customer experience.
Support Services has a unique position within CSA as part of the newly formed Cross Solutions team it brings the benefits of Support to all Solution Areas whilst assisting customers in the implementation of right practices to maximize the benefit of their cloud journey.
You will build and maintain relationships with multiple stakeholders including: Support Sellers, Managers and Area leadership, influencing strategic account direction and acting as a trusted advisor todrive engagements with customers at CXO level as well as software developers and Modern Support IT specialists.
You will work with Core Account Teams on account planning, orchestrate our most complex support sales opportunities, help customers evaluate and purchase Unified Support, Enhanced Solutions and Proactive services offerings that will help them to exceed their requirements, remove roadblocks to deployment and drive partner and customer satisfaction.
The Support Global Black Belt (GBB), is responsible for the end to end support presales process for assigned strategic deals and accounts, shaping, scoping and proposing through deal orchestration to satisfy customer's support requirements.

  • Lead and challenge customers with clear strategic vision of Modern Support aligned to their strategic goals
  • Drive senior customer and internal stakeholder conversations for Modern Support aligned to Microsoft's customer solutions
  • Contributing to Unified Support and Enhanced Solutions, Proactive services sales targets in your aligned territory by successfully winning complex support deals.
  • Understanding, demonstrating and translating customer requirements for Modern Support into winning proposals
  • Be the leader of a global virtual team, driving resource management, deal orchestration and execution
  • Responsibility to drive the deal development process through various tools and processes from estimation to support contract setup.
  • Being a key point of contact for escalation and approval management
  • Responsibility in setting up engagements in internal systems (incl. setting up cost- and bill rates, project start and end dates, project value etc.) and supporting a smooth sales to delivery handover
  • Pipeline management in alignment with the relevant sales teams
  • Thought leadership for continuous improvement in our tools, processes and offerings
  • Account planning and business development = 15%
  • Deal Preparation: = 50%
  • Deal Approval = 20%
  • Deal Closure = 15%Qualifications

The Support GBB role requires individuals that can collaborate effectively across geographically dispersed teams, have excellent client-facing skills, and are able to lead multiple complex opportunities simultaneously.

as a senior professional, you will come with relevant experience in the following
. support sales/presales experience
. unified and modern support knowledge
. sales/presales orchestration and capture management experience
. drive for results
. collaboration
. influencing for impact
. adaptability
. judgment
. customer focus


Job Source:

Microsoft Corporation, commonly known as Microsoft, is an American multinational technology corporation which produces computer software, consumer electronics, personal computers, and related services headquarted at the Microsoft Redmond campus located in Redmond, Washington, United States.

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