SPA Receptionist

Job Description

Spa Receptionist
An exciting opportunity has arisen for a Spa Receptionist tojoin Rixos Premium Saadiyat Island.
What's in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide.
  • Learning programs through our Academies.
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:
  • To carry out any additional duties requested by management, related to hotel operational activities.
  • Assist in the operations of all spa areas as required:

Spa Reception
Spa Retail Area
Spa Facilities
Spa Massage Rooms Area
Consultation pods
Tea Lounges
  • Maintain the cleanliness of The Spa in particular, the reception & retail areas, consultation pods and tea lounge. These should be kept in a neat, tidy and sanitary manner in accordance with the Safe, Sound and Sustainability standards.
  • Will be expected to aid therapists in setting up for treatments and clearing away after.
  • Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests needs are of first importance.
  • Must be a team player and assist all spa and hotel colleagues where necessary.
  • Ability to perform opening and closing duties.
  • Must have a thorough understanding of Spa Software, all treatments offered in the spa and all retail products.
  • Must have good telephone skills and follow required telephone etiquette.
  • Must show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
  • Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Manager.
  • Ensure a warm friendly welcome to all guests at all times. Greet all guests upon their arrival, gives new guests tours of The Spa and offers return guests re-orientations. Courtesy to guests and colleagues at all times.
  • Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
  • Communicate all messages promptly and to keep the Spa Manager informed as to any guests incidents and dissatisfactions.
  • Assist in the smooth flow of the guests journey throughout the day.
  • Must attend all training courses as deemed necessary.
  • Receive training to ensure that all-relevant legislation pertaining to the Safe, Sound & Sustainable standards are implemented and monitored within the spa.
  • Oversees incoming and outgoing guest and spa colleagues business-related emails.
  • Will be expected to assist various demonstrations and events.
  • Recognize the importance of sales in every aspect of their role and be responsible for achieving set sales targets.
  • Ensure all preferences, contact details and other relevant guest history information is entered into Spa Software accurately.

Your experience and skills include:
  • Experience working as a Spa Receptionist in 5. Hotels
  • High communication skills in English
  • Preferably Russian speaker
  • Customer-service & Data Entry experience.
  • Multi-tasking and time-management skills, with the ability to prioritize tasks.
  • Proficient in Microsoft office suite.
  • Ability to work flexible hours
  • Highly responsible and reliable with a professional presentation

Your team and working environment:
Rixos Premium Saadiyat Island is a unique resort where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
At Accor, we are Heartists!
Are you ready to put your heart at the center of everything that you do If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world dare to challenge the status quo! #BELIMITLESS

Job Source:

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest hospitality company worldwide. Accor operates in 5,300 locations in over 110 countries.

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