Job Post Start Date: 27/07/2026
Job Post End Date: 30/07/2026
About the Company
Established in 1988 as part of Saudi Arabia's strategy to develop self-sufficiency in civil and military aircraft maintenance, overhaul, and modifications through technology transfer and the development of Saudi nationals.
Vision
To lead the future of aviation, space, and defense – setting global standards while powering the ambition of Vision 2030.
Mission
To deliver high-quality aviation products and services that ensure exceptional customer satisfaction and long-term profitability.
Job Summary:
Experienced Specialist – Enterprise Support (SAP) to provide advanced operational and technical-functional support for SAP S/4HANA and related enterprise applications. The role will ensure system availability, performance, stability, and service continuity by managing complex incidents, changes, releases, integrations, and vendor escalations across the SAP environment.
Key Responsibilities:
- Provide Level 2 and Level 3 support for SAP S/4HANA and related enterprise applications.
- Investigate and resolve complex system incidents, service requests, recurring problems, and performance issues.
- Conduct root-cause analysis and implement sustainable corrective and preventive actions.
- Monitor system availability, interfaces, background jobs, workflows, reports, and integrations.
- Coordinate with functional teams, SAP Basis, developers, infrastructure, cybersecurity, and external support partners.
- Manage SAP changes, patches, transports, releases, and production deployments in accordance with formal change-management procedures.
- Support SAP modules such as FI/CO, MM, SD, PP, PM, PS, EAM, or GRC, based on the assigned area.
- Maintain incident, problem, change, configuration, and knowledge records in the IT service-management platform.
- Monitor vendor performance and ensure incidents and service requests are resolved within agreed SLAs.
- Support user administration, role assignments, access reviews, segregation-of-duties controls, and audit requirements.
- Assist with system testing, upgrades, enhancements, integrations, data migration, cutover, and post-go-live stabilization.
- Maintain operational documentation, support procedures, knowledge articles, and recovery instructions.
- Identify opportunities to improve system reliability, automate support activities, and reduce recurring incidents.
- Participate in business continuity, disaster-recovery, and system-restoration testing.
Qualifications & Experience:
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.
- Minimum 5–7 years of experience supporting SAP or comparable enterprise applications.
- Strong experience with SAP S/4HANA application support, incident management, problem management, and production operations.
- Knowledge of one or more SAP modules, such as FI/CO, MM, SD, PP, PM, PS, EAM, or GRC.
- Experience with SAP Fiori, workflows, interfaces, background jobs, transports, reporting, roles, and authorization concepts.
- Understanding of SAP Basis, integration, databases, infrastructure, backup, monitoring, and disaster-recovery principles.
- Experience working with ITSM tools and ITIL-based incident, problem, change, and release-management processes.
- Experience managing SAP vendors, implementation partners, support contracts, and SLAs.
- Aerospace, defense, aviation, MRO, or manufacturing experience is preferred.
- Relevant SAP and ITIL certifications are preferred.
- Strong troubleshooting, analytical, documentation, communication, and stakeholder-management skills.
