Specialist Rider Engagement

3-5 years
30 days ago
Job Description

A Rider Engagement Specialist will be the voice of a Rider at Talabat. They should excel at two-way communication with riders to understand their expectations, preferences, and problems faced and implement campaigns addressing those problems. The end goal is to increase Rider Happiness Index and decrease Rider Attrition.

What's On Your Plate
. Design and execute creative engagement activities (social events, sporting events, CSR events, etc) for our Rider's at a city/country level in coordination with several stakeholders.
. Plan budget, track actual spends, and maximise impact and evaluate success.
. Track Rider NPS across the city(s), analyse and recognise patterns in the data to shape engagement activities.
. Do partnerships to arrange freebies or subsidised goodies for Riders (ex: fuel discounts, bike servicing vouchers, discounted meals etc).
. Conduct regular surveys, focused group discussions and frequent interactions with Rider's to hear their issues and understand their needs.
. Share feedback on Rider sentiment, issues faced at an area/zone level regularly with City Logistics Head
. Implement and regulate communication channels between Rider's, 3PLs and other internal
stakeholders for a continuous two-way communication.
. Be the custodian for smooth offboarding/exit processes for our Rider's.
What Did We Order
. Bachelor's Degree with at least 3-5 years of experience in an employee experience role
. Proven track record of taking ownership and driving results
. Prior experience in offline and online engagement activities
. Ability to manage multiple projects at the same time with cross-functional teams
. Strong interpersonal and communication skills, including strong writing and speaking skills. English and Arabic is a must
. Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
. Influencer and a negotiatior with good public speaking and presentation skills
. People management skills, experience of managing a large group of people, preferably blue-collared employees


Talabat (Arabic: طلبات, Ṭalabāt) is an online food ordering company founded in Kuwait in 2004. As of April 2021, Talabat operates in Kuwait, Saudi Arabia, Bahrain, the United Arab Emirates, Oman, Qatar, Jordan, Egypt, and Iraq. A subsidiary of Delivery Hero since 2016, Talabat became the largest online food ordering company in the Middle East.

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