Technical Specialist

8-11 years
36 Applied
Job Description

Technical Specialist for D365 CRM
Engages with and guides customers toward technical decisions to purchase and use Microsoft technology. Leverages sales strategy to address customer digital transformation and align technology to customer business needs. Understands customer needs, collects customer feedback, and provides strategic input to customers. Demonstrates Microsoft solutions to prove capabilities, applies architectures to client scenarios, and engages in partner sell-with scenarios to scale through partners. Acts as an orchestration point for technical resources and works to resolve blockers in order to achieve solution implementations.

To cover D365 CRM CE technical responsibilities based in Qatar but covering all MEC subsidiary.
Scale Customer Engagements

  • Proactively identifies and engages with key customer technical decision makers and influencers while engaging sales team and helping lead sales strategy.
  • Uses knowledge of customer context, and deep technical, domain, and industry knowledge to build credibility with customers.
  • Leads and ensures complex technical wins (e.g., cross-workload, cross-team, cross-geo, subsidiary-level impact) by establishing rules of engagement (e.g., role boundaries, handoff strategies), coaching others (e.g., technical sellers, account teams), leveraging knowledge of processes (e.g., Managed Service Provider [MSP], Managed Certified Professional [MCP]), tools, and programs (e.g., FastTrack, End Customer Investment Funds [ECIFs]). Ensures alignment of Microsoft technologies with future sector standards and requirements by working with industry boards and driving customer case studies and references.
  • Leverages knowledge of resources (e.g., roles, Microsoft Technology Center [MTC], demo sites, virtual sites) and proactively engages product teams (e.g., engineering) to remediate escalated technical blockers by conveying impact and anticipating and addressing future potential blockers based on needs.

Scale Through Partners
  • Scales wins through partner in a sell-with environment by promoting the partner within the Microsoft ecosystem (e.g., account teams) and developing deep partner relationships.
  • Supports partner technical capacity by monitoring and analyzing resources through interactions, communicating with managers, and identifying new partnership opportunities to build subsidiary strategy.

Build Strategy
  • Builds competitive knowledge, documents compete patterns, and shares within the community to drive change and escalations for competitive selling strategies. Acts as a subject matter expert on a particular competition. Delivers competitive knowledge back to product and engineering teams.
  • Proactively develops strategic cross-workload/subsidiary and account level responses to specific market threats by identifying market patterns and delivering feedback to business group on trends and needs.
  • Works with local marketing teams to shape corporate domain messages and tailor to audience for the local markets using knowledge of Microsoft offerings, their context in the competitive landscape, and broader market trends.

Solution Design and Proof
  • Demonstrates and oversees demonstrations (e.g., architectural design sessions, and proof of concept [POC] sessions, pilots, hackathons) of solutions based on multiple products and position solutions against competitors. Leverages partner/customer teams as needed to prove capabilities and programmatic framework for re-use by the business.
  • Adapts and extends architecture patterns to accommodate complex customer requirements and drive integration solutions for industry flavor. Delivers assets that can be leveraged by others in the business.
  • Applies advanced sales methodologies (e.g., challenger sales) to guide customers through digital transformation solutions and uses innovation to challenge solutions against changing technology (e.g., Power Apps).

required/minimum qualifications
  • 8+ years of technical pre-sales or technical consulting experience
    • or bachelor's degree in computer science, information technology, or related field and 6+ years of technical pre-sales or technical consulting experience
    • or master's degree in computer science, information technology, or related field and 4+ years of technical pre-sales or technical consulting experience
    • or equivalent experience.

additional or preferred qualifications
  • 10+ years of technical pre-sales or technical consulting, or related experience
    • or equivalent experience.
  • 6+ year(s) experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
  • certification in relevant technologies or disciplines (e.g., d365, power platform, office 365, power bi, azure architect and development exams, cloud platform technologies, information security, architecture).


Job Source:

Microsoft Corporation, commonly known as Microsoft, is an American multinational technology corporation which produces computer software, consumer electronics, personal computers, and related services headquarted at the Microsoft Redmond campus located in Redmond, Washington, United States.

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