Technical Support Specialist - Drilling Services

2-4 years
3 days ago 4 Applied
Job Description

Technical Support Specialist - Drilling Services

Do you enjoy leading a team that provides a high-quality service for our customers

Do you love collaborating with teams to solve complex problems

Join our Drilling Services Team!

Baker Hughes is the first and only comprehensive provider of digital oilfield products, services, and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain.

Partner with the best

As a Technical Support Specialist - Drilling Services, you will ensure that each well is ready for the customers. The Technical Support Specialist supports customers via phone and email support and proactively QCs all data and visuals on the system.

As a Technical Support Specialist - Drilling Services, you will be responsible for:

  • Enter data of various types into the web-based system in a timely manner.
  • Identify various types of data quality issues through regular QAQC checks and follow procedures to correct issues.
  • Communicate with customers to resolve issues as needed.
  • Build customer dashboards and support customers building their own dashboards.
  • Ability to work remotely as needed.
  • Review data and trends to ensure accuracy and completeness.
  • Ensure all work is prioritized and completed correctly.
  • Identify anomalies and problematic data.
  • Follow communication protocols for various customers to resolve issues.
  • Prepare written reports daily regarding operations and QAQC status.
  • Ensure proper operation of the web-based system through continuous checks.
  • Provide testing of staged systems prior to deployment onto production.
  • Identify and communicate opportunities to improve efficiencies in operations.
  • Develop operational procedures as needed.
  • Other duties as required.

Fuel your passion.

To be successful in this role you will:

  • Have a minimum of Technical Diploma / associate degree in a relevant field from an accredited collage.
  • Have 2+ years of experience in troubleshooting, PostgreSQL, Sharded MongoDB, AWS, AZURE clouds within the drilling industry.
  • Ability to work an on-call schedule.
  • Excellent written and verbal communication skills.
  • Ability to work well with teams.
  • Analytical thinking skills

Work in a way that works for you.

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

  • Contemporary work-life balance policies and wellbeing activities
  • Comprehensive private medical care options
  • Safety net of life insurance and disability programs
  • Tailored financial programs.
  • Additional elected or voluntary benefits

About Us:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Baker Hughes Company is an American international industrial service company and one of the world's largest oil field services companies. The company provides the oil and gas industry with products and services for oil drilling, formation evaluation, completion, production and reservoir consulting.