Want to make a mark as a Customer Care Executive? For the role of a customer care executive, the aspirant would be required to take calls and provide apt information about the goods and services, s/he would also be expected to take or cancel orders, as also obtain details of complaints. The applicant would need to maintain records of interactions with the customers and also keep a track of transactions done with them. Recording details of grievances as well as inquiries and comments would also be part of her/his KRA. The function of processing orders, forms and applications fall under the aegis of a customer care executive. A proper follow up that ensures appropriate actions have been taken also forms part of a customer care executive's duties. Referring to unresolved customer gripes or making special requests to some departments so that a proper investigation can take place forms part of the applicant's responsibility. As a customer care executive plays a very important role in providing an interface between customers and the client company, his/her pre-requisites would be to have good communications skills, interpersonal skills and should be able to handle stress well. With great listening skills and the capability to think on her/his feet, the applicant should have a pleasant speaking voice that can pacify as well as please the customers. At foundit, we help job seekers build meaningful careers by connecting them with latest and relevant job opportunities. If you are looking for Customer Care Executive Jobs, register and upload your updated resume today.