Job Overview:

We are looking for a motivated and detail-oriented IT Business Analyst in e-commerce to join our dynamic team. The ideal candidate will play a pivotal role in supporting e-commerce projects by gathering and analyzing requirements, collaborating with technical teams, and ensuring the successful implementation of e-commerce solutions. You will also provide application support, ensure system stability, and contribute to UI/UX enhancements for our e-commerce platforms. This position requires strong analytical skills, excellent communication abilities, and a proactive approach to managing tasks and responsibilities.

Job Responsibilities:

1. E-commerce Projects and Change Requests

Actively participate in E-commerce related change requests and projects
Assist in gathering and analyzing end-user requirements to ensure alignment with business needs
Work with project stakeholders to perform system analysis, design, troubleshooting, and testing
Manage and track the overall development work and schedule
Monitor change request/project status and prepare project status report for the IT project team lead

2. Application Support and Maintenance

Provide application support in post-implementation and maintenance support for existing systems
Provide application support after implementation to ensure system stability and resolve user issues
Assist in the maintenance and support of existing e-commerce systems and their integration with customer engagement and marketing messaging systems, and data platforms

3. UI/UX

Responsible for the design of the appearance and performance of pages on Ecommerce websites, including UX and UI, functionalities, maintenance, housekeeping, and developments
Work directly with designers and project managers for the implementation of designs
Work with backend developers for integration between frontend and backend systems
Write reusable and efficient code
Assist/support in the development and maintenance of marketing content
Ensure websites are cross-browser compatible
Provide input on design and technical issues
Assist with various duties related to the project and tasks assigned by supervisor

Requirements:

Diploma or Degree in Computer Science, IT, or equivalent
Minimum 2 years of relevant working experience
Knowledge of E-commerce application development is preferred
Strong analytical skills with the ability to gather, analyze, and interpret requirements
Ability to work independently and collaboratively in a team environment
Experience in CMS systems like ContentStack, Salesforce CMS, Salesforce Commerce Cloud, etc
Experience in HTML5, CSS3, JavaScript, jQuery, JSON, AJAX, XML, and cross-browser techniques
Experience in Adobe Photoshop, Dreamweaver, or other prototyping tools
Familiar with working with APIs in application development
Familiar with Agile and Scrum methodologies
Deep understanding and experience with web and internet standards
Working knowledge of image optimization and SEO is advantageous

IT Business Analyst (E-commerce)