Role Summary

The IT & Systems Manager will play a pivotal role in shaping and maturing the company's technology landscape, overseeing IT operations, cybersecurity, business applications and governance.

This is a hands-on, transformation-focused position designed to build a scalable and secure IT foundation while driving digital enablement across the business.

Key Responsibilities

1. IT Operations & Service Excellence

Lead and continuously improve IT infrastructure and service delivery to support a fast-growing organization (100+ employees)
Strengthen foundational IT processes asset management, helpdesk, backups, connectivity, hardware lifecycle, and user access controls.
Drive modernization of the IT environment, ensuring scalability, reliability, and alignment with business priorities.
Manage IT vendors and service providers to deliver measurable service quality and responsiveness.
Establish standard operating procedures and documentation for IT operations, incident management, and change control.

2. Cybersecurity, Risk & Compliance

Build and sustain a robust cybersecurity framework across the organization.
Partner with the external Managed Security Service Provider (MSSP) to ensure proactive threat monitoring, vulnerability management, and policy compliance.
Translate security recommendations into actionable in-house initiatives and ensure follow-through across teams.
Oversee data protection, disaster recovery, and business continuity plans.
Promote an organizational culture of cyber awareness and accountability.

3. Business Applications & Digital Transformation

Oversee business-critical applications (ERP, CRM, collaboration, and analytics tools), ensuring they enable efficient and data-driven operations.
Collaborate with business leaders to define digital transformation priorities, streamline workflows, and automate manual processes.
Manage application roadmaps, vendor relationships, upgrades, and integrations.
Champion user adoption and continuous improvement across business systems.
Identify opportunities to leverage low-code tools and analytics platforms (e.g., Power BI, Power Automate) to enhance performance and insight generation.

4. IT Strategy, Governance & Maturity Building

Develop and execute a multi-year IT transformation roadmap aligned with company strategy.
Establish IT governance, documentation standards, and performance metrics
Drive standardization and integration of technology tools across departments.
Manage IT budgets, procurement, licensing, and vendor contracts with a focus on cost efficiency and value.
Act as a trusted advisor to the leadership team, providing guidance on technology risks, opportunities, and innovation trends.

Profile & Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field.
812 years of progressive experience in IT operations, infrastructure, and business systems management, ideally within a growing organization.
Proven track record in building or transforming IT environments and implementing scalable governance frameworks.
Strong technical knowledge of Microsoft 365, cloud infrastructure, and endpoint management.
Solid understanding of cybersecurity standards and experience working with MSSPs or SOC partners.
Familiarity with ERP/CRM platforms and digital workflow or automation tools.
Strong vendor management, project management, and change leadership skills.
Self-driven and autonomous, capable of balancing daily operational demands with longer-term transformation initiatives.
Excellent communication and stakeholder management, able to translate technical concepts into business impact.

What We Offer

An opportunity to lead the transformation and maturity of the company's IT & Technology function building secure, modern, and business-aligned systems from the ground up. You'll shape the roadmap, define best practices, and play a central role in enabling the company's next stage of growth.

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