Kitopi is a creator of magical food experienceswe discover, create, and curate homegrown brands from the region, for the region.

With a purpose to satisfy the world's appetite to create joy, Kitopi owns and operates a diverse portfolio of over 200+ brands. These brands are either created, discovered, or curated with their customers in mind.

Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. By July 2021, Kitopi achieved Unicorn status, becoming the fastest company in the MENA region to reach this milestone.

Kitopi's growth has been fueled by its innovative and scalable software solutions. Kitopi's kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS), an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region.

With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, and its Engineering Hub in Krakow, Poland.

Job Summary:

To lead the design, implementation, and management of Kitopi's IT systems and infrastructure, ensuring alignment with business goals, operational efficiency, and system security. The IT Systems Engineer oversees system architecture, vendor management, team leadership, and disaster recovery strategies to deliver high-performing and compliant IT services.

What You'll Do

Provide on-site technical support for restaurants and Cloud Kitchens, covering POS systems, printers, networks, CCTV cameras, laptops, and other IT equipment.
Conduct routine maintenance checks to prevent technical issues and ensure systems are fully operational.
Install and configure hardware and software, including POS terminals, network devices, and surveillance systems, based on operational needs.
Troubleshoot and resolve hardware, software, and network issues promptly to minimize operational downtime.
Maintain accurate documentation of service calls, repairs, installations, and system configurations.
Communicate with restaurant staff and managers to assess IT issues and deliver timely solutions.
Offer basic training and support to staff on using IT systems and applications.
Escalate unresolved technical problems to the relevant internal teams while providing interim workarounds.
Travel between multiple sites as needed and respond to emergency support requests during operational hours.

What we're looking for

Minimum 2 years of experience in IT support, preferably in field service, hospitality, or F&B environments.
Proficient in troubleshooting POS systems, printers, basic network setups (LAN/Wi-Fi), CCTV, and end-user devices.
Working knowledge of Windows (Linux is a plus).
Valid driver's license and clean driving record; able to commute between locations regularly.
Excellent communication and customer service skills, with a solution-focused mindset.
Strong attention to detail and ability to manage multiple support tickets effectively.
Willingness to work flexible hours, including weekends or holidays, based on operational needs.

Benefits

- Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself.

- Be involved in customized workshops run by the Kitopi Academy.

- Have the chance to work in an international, diverse, and inclusive environment.

- Become part of one of the most caring communities out there.

- Free and unlimited access to a nutritionist.

- No Dress Code! (T&C applies).

- The famous team activities and social events bursting with fun

- Inclusive private health insurance.

- Up to 50% discount on Kitopi brands.

- Annual leave as per the company policy.

Additionally, we offer:

- Wellness spaces designed for mothers inclusive for all.

- Monthly well-being programs to nurture your mental and physical health.

- Informative and empowering webinars to support your growth.

- Social Thursdays and Fridays across markets to gather and connect with colleagues.

Recruitment Process and Timeline

First, you apply, and our talent attraction team will review your profile. If your profile matches our requirements, you will receive a link to schedule a meeting with a recruiter at your convenience. This meeting is an opportunity for you to share more about yourself and for us to get to know you better.

If you are shortlisted, you will meet with our hiring managers. Depending on the role and its requirements, you may need to attend 2-3 interview rounds. These rounds could include a case study, role-play, trial assignment, or live coding session, which will be communicated to you in the initial conversation.

Upon successful completion of the interview rounds, your recruiter will contact you to discuss the offer. We aim to complete this process within 2-3 weeks.

So, what does it really mean to work at Kitopi

We are constantly striving to make Kitopi the best place to work, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.

Kitopi is an equal-opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. Whether you are a seasoned professional, a recent graduate, or someone looking to return to the workforce after a break, we encourage you to apply. We celebrate rich diverse backgrounds, lifestyles, and cultures and have a 0-tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we are all proud to work for.

Customer-obsessed and tech-enabled, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world's appetite.

IT Technician

EUC IT Desktop Support Technician (Backfill)