Job Overview

JOB DESCRIPTION

This is a guest facing role which ensures that all guests who visit our leisure facilities enter the palace with ease and are provided with exceptional guest care. The position welcomes guests to the facility and ensures that they are informed about the shows, attractions, facilities, and services, thus enhancing the guest experience. The position is responsible for selling tickets, other products, services, and attractions, directing guests, and responsibly managing cash.

The position sells branded merchandise, souvenirs and photo products to guests by using a computerized cash register. Ensures the stores are well stocked and clean. Assists and advises guests using variety of selling skills, product knowledge and demonstrating service enhancing behavior.

JOB SCOPE

Greeting and welcoming guests in a friendly and professional manner. Fondly bid farewell to all guests exiting the Palace
Engage each guest as a unique individual and listen attentively to their requests and questions
Assist and advise guests to make purchases by recommending, describing and demonstrating products.
Manage and maintain queue lanes, turn stiles, entrances and exits
Sell tickets and retail products via a computerized Point of Sale (POS) system
Collect payments/make change by accepting cash, vouchers, credit card, digital payments and listed foreign currencies
Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
Maintain awareness and adherence to company's cash handling policies
Maintain knowledge and awareness of ongoing promotions
Provide pricing, promotion, shows information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience
Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
Arrange and maintain product displays with approval, stock shelves (refill) and take product inventory
Proactively anticipate, listen to guest's needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company's guest complaint policy
Applying product knowledge while handling guests and improve the same on a regular basis.
Manage lost and found counter and locker area cording to company's lost and found policy
Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety. Participate in any evacuation (drill or real) if necessary
Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather
Working on promotions and achieving set targets.
Assisting in quarterly and yearly inventory.
Any other tasks that may be required from time to time to perform to meet the needs of the business.
Medically able to work in all weather conditions.
Physical able to carry/lift items, climb ladder etc

Qualifications

MINIMUM QUALIFICATIONS, EXPERIENCE AND SKILLS REQUIREMENTS

Essential:

Higher secondary or equivalent

Desirable:

N/A

Years of Experience

Essential:

N/A

Desirable:

Previous retail experience
Previous customer care experience
Previous experience in handling guest complaints

Skills

Essential:

Moderate verbal communication skills
Basic knowledge of cash handling skills
Good communication skills

Desirable:

Any other language would be an advantage
Previous cash handling skills

ABOUT US

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