Mission

The SysOps/SRE Lead is responsible for the implementation, architectural reliability, scalability, and operational health of the R&D infrastructure worldwide. You will bridge the gap between development and operations by defining and applying engineering practices to system administration.

As a Lead, you are the owner of the platform's and the architect of the team's operational excellence, ensuring that our global toolchain remains resilient under pressure. while Also planning, organizing, leading and controlling SRE Teams Implementation timeline and standards adherence.

Responsibilities

Operational Excellence: Define and manage the On-Call schedules and rotations, ensuring global coverage models are sustainable, fair, and optimized for rapid incident response.
Incident Leadership: Serve as the primary escalation point for critical infrastructure and critical applications production incidents. Lead Blameless Post-Mortems to identify root causes and ensure permanent remediation, also manage and investigate normal Application incidents according to the defined SLA/SLO.
Health Oversight: Define, implement and Maintain daily oversight of system health monitors and error budgets. You are expected to identify systemic weaknesses and performance regressions before they impact the end-user.
Documentations: Ensure Excellent documentation of implementations, runbooks, and best practices.
Planning: Drive the definition and planning and implementation of Program Increment (PI) related infrastructure activities. You will translate business requirements into technical roadmaps and ensure the team remains aligned with organizational milestones.
Delivery Excellence: Ensure the team meets defined schedules and technical benchmarks. You will balance the 50/50 SRE split—ensuring that at least half of the team's capacity is dedicated to engineering improvements rather than reactive toil.
Standards & Compliance: Define and enforce standards for Cloud Center, security patching, and infrastructure-as-code (IaC). You hold the final approval for production readiness.
Infrastructure Evolution: Oversee the design of secure, multi-region AWS environments, focusing on high availability and cost-optimization. by fine tuning Systems/applications/infrastructure resources for best performance, while keeping cost lower
Observability Framework: Standardize our monitoring stack (Prometheus, Grafana, ELK) to move from basic alerting to proactive, functional observability.
Mentorship: Provide technical mentorship to junior and mid-level engineers, fostering a culture of automation, documentation, and continuous improvement.
Reporting and Governance: Define and report KPIs to asses platform health and service level End-2-End.

Qualifications/Technical Skills Required

Excellent knowledge in Windows/Linux Administration
Excellent knowledge in AWS Preferred (Or any similar Cloud Providers)
Excellent knowledge in Terraform and Ansible
Excellent knowledge in Docker or any containerization technology
Excellent knowledge in Jenkins
Excellent knowledge in Kubernetes
Excellent knowledge in observability tools
Excellent knowledge in Git (Source control tools)
Very Good knowledge in any scripting language for automations
very good knowledge in SAFe/agile Methedologies
English Language is a must
Professional Experience of 8+ years is required

SysOps/SRE Lead, GISACC