Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction

Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients expectations.

Job Summary/Objective

The Strategic Account Manager is responsible for managing high-value, complex client accounts and developing strategic relationships with key stakeholders to drive revenue growth and ensure client satisfaction. This role involves formulating and executing tailored account strategies, identifying new opportunities, and leading cross-functional teams to deliver customized solutions.

Key Responsibilities

Strategic Relationship Management

Establish and nurture high-level, productive relationships with key stakeholders in critical customer accounts to foster trust and loyalty, leading to increased sales and long-term strategic partnerships.

Develop and oversee the execution of comprehensive account strategies that align with the organization's business objectives, ensuring a proactive approach to client management.

Sales Strategy Development

Achieve ambitious sales goals and objectives for high-value accounts by formulating and implementing tailored sales plans, continuously monitoring progress, and adjusting strategies as necessary to drive revenue and demonstrate value.

Identify and pursue new strategic opportunities within existing accounts while leveraging market analysis, networking, and referrals to generate leads that contribute to sustainable competitive advantage.

Customer Needs Assessment and Solution Development

Proactively assess and validate the complex needs of high-stakes clients through in-depth consultations and feedback sessions, ensuring a thorough understanding that enables the delivery of customized solutions to enhance satisfaction rates.

Collaborate with cross-functional teams to propose and implement innovative solutions that effectively address customer challenges, increasing the likelihood of successful outcomes and client retention.

Cross-Functional Leadership and Coordination

Lead cross-functional teams in supporting critical client engagements throughout their lifecycle, coordinating efforts across business development, support, service, marketing, and customer success to enhance the overall customer experience.

Drive the strategic account planning process, establishing mutual performance objectives, financial targets, and critical milestones for both short-term and long-term success through a well-defined roadmap.

Performance Reporting and Analysis

Generate comprehensive reports that analyze sales performance and key metrics using advanced CRM tools and data analytics, providing actionable insights into performance trends and informing strategic decision-making.

Regularly evaluate and refine account strategies based on performance metrics and client feedback to ensure continuous improvement and alignment with client expectations.

Sales Process Optimization

Implement and refine strategic sales processes that streamline operations and enhance the customer experience, utilizing feedback from high-level clients and internal teams to drive process improvements and reduce costs.

Develop and deliver training programs for the sales team to optimize the use of sales techniques and tools, improving sales cycle efficiency and increasing the closing rates of critical deals.

Stakeholder Communication and Budget Management

Maintain regular communication with internal stakeholders to ensure alignment on account strategies and objectives, fostering consistency and transparency in the execution of account plans.

Manage the budget for key accounts, ensuring effective allocation of resources and alignment with strategic goals, while also identifying cost-saving opportunities and maximizing ROI.

Problem Solving and Strategic Adaptation

Utilize advanced problem-solving skills to address complex client challenges and develop innovative strategies that adapt to changing client needs and market conditions.

Stay informed about industry trends, competitor activities, and regulatory changes that may impact client relationships and account strategies, ensuring the organization remains agile and responsive.

Requirements

Qualifications

- Education: Bachelor's degree in business administration, Marketing, or a related field; master's degree preferred.

- Experience: 12-14 years of experience in account management, sales, or a related field, with a proven track record of managing high-value, complex client accounts.

- Exceptional analytical and problem-solving skills to assess and address multifaceted client needs.

- Strong business acumen and understanding of the implications of risk on overall business strategy and operations.

- Excellent communication and interpersonal skills, with the ability to influence and build relationships with senior stakeholders.

- Proficiency in CRM software and data analytics tools to effectively manage account performance and reporting.

- Demonstrated ability to lead cross-functional teams and manage multiple high-stakes projects simultaneously.

EQUAL EMPLOYMENT OPPORTUNITY COMMISSION:

Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities and diversity representations. Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment laws

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