Job Brief:

We are looking for a driven and client-focused Junior Key Account Manager to support the growth

and servicing of key eCommerce and cross-border logistics accounts. The successful candidate will

assist in managing client relationships, supporting revenue targets, and ensuring seamless service

delivery across our fulfillment and logistics network.

Your Responsibilities:

Account Support - eCommerce & Cross-Border

Assist in managing day-to-day relationships with assigned eCommerce clients, including SMEs
and marketplace sellers.
Support in executing strategic account plans and onboarding new clients.
Coordinate with internal operations, customs, and last-mile teams to resolve client issues
promptly.
Monitor shipment performance and visibility metrics, flagging exceptions to clients proactively.
Maintain accurate client records, contact databases, and account activity logs in the CRM.

Revenue Support

Assist in identifying upsell and cross-sell opportunities within existing accounts.
Support the preparation of proposals, pricing sheets, and service bundles for cross-border and
domestic eCommerce solutions.
Track and report on account revenue performance against targets on a regular basis.

Customer Relationship Management

Act as a first point of contact for day-to-day client queries and service-level concerns.
Develop a strong understanding of each client's logistics requirements and business model.
Escalate complex issues with a clear summary and recommended resolution.
Contribute to process improvements that enhance client satisfaction and delivery efficiency.

Reporting & Pipeline

Maintain and update CRM data, sales pipelines, and activity reports consistently.
Prepare weekly account status updates and performance dashboards for senior review.
Track client onboarding milestones and ensure all documentation is in order.

Stakeholder Coordination

Liaise with internal teams (operations, IT, customs, finance) to ensure smooth service execution for key accounts.
Support representation at industry events, trade shows, and client meetings as required.

Requirements

Your Qualifications:

Bachelor's degree in Business, Logistics, Marketing, or a related field.
1-3 years of experience in account management, logistics coordination, or client-facing sales roles.
Exposure to eCommerce, cross-border shipping, or freight forwarding is a strong advantage.
Familiarity with CRM tools (Salesforce, HubSpot, or similar) and MS Office / Google Workspace.
Strong communication skills in English.

Your Competencies:

Technical

Basic understanding of logistics operations: fulfillment, last-mile delivery, and cross-border
shipping.
Familiarity with eCommerce platforms (Shopify, Noon, Amazon UAE, etc.) is advantageous.
Ability to analyze account data and produce clear performance summaries.
Proficiency in CRM usage and data entry discipline.

Behavioral

Client-first mindset with strong service orientation.
Organised, detail-oriented, and able to manage multiple accounts simultaneously.
Proactive communicator who escalates issues with solutions, not just problems.
Collaborative team player who works effectively across departments.
Learning agility - eager to develop product knowledge and industry expertise quickly.
Resilience and composure when managing demanding clients or tight deadlines.