Company Description

#BeLimitless

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS

Job Description

Key Responsibilities

Ensure correct grooming standards are followed at all times
Responsible for the smooth operation of the outlet
Follow the Care Programme at all times
Follow up on all financials, LQA, Forbes and TrustYou targets
Is aware of the daily, monthly and yearly financial targets
Actively and actively contributes towards the achievement of financial targets
All issues and negative guest feedback need to be properly reported on Glitch system
Following up on opening and closing checklists
Maintains the HACCP & FIFO standards as required by the regional governing body
Handle financial procedures according to guidelines set by the finance department
Responsible for linking all facets of service, cuisine and entertainment
Assume the responsibility of daily operations
Handles security incidents, guest complaints with confidence and in a professional manner and reports it timely manner to the direct supervisor
Assist daily briefings for all staff prior to commencement of shift
Ensure all appropriate equipment is on hand for each service period
Assist the Restaurant General Manager on trainings, grooming check and selection of casual labour (if needed)
Should be creative, confident and prepared to think outside of the box
Following the personal development plan set by the direct supervisor
Ensure the operational inventory is always accounted for and in immaculate condition
Ensure the outlet is maintained at the highest levels
Create opportunities for upselling products
Develop the direct team to strive for excellence
Inspires heartists to create a flow of new and improved ideas
Follow Hotel Evacuation Policy in case of an Emergency
Ensure awareness and delivers the optimum levels of service and guest satisfaction
Establish and maintain effective communication across all divisions
Lead by example through a passionate, hands on approach
Assist with collecting information for the monthly P&L review

Qualifications

Qualifications:

Previous experience in restaurant management or supervisory role preferred.
Strong leadership and team management skills.
Excellent communication and customer service abilities.
Knowledge of food safety and hygiene regulations.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Basic financial and inventory management skills.
Flexible schedule including evenings, weekends, and holidays.
Relevant certifications (e.g., Food Safety) are a plus.

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