Why should you join dLocal

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world's fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people's daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What's the opportunity

Be the Business Continuity Specialist guiding dLocal's operational resilience strategy, elevating incident response, continuity planning, and risk management across markets and partners.

Act as a bridge between global standards and local execution, ensuring payment operations continuity for merchants by aligning people, processes, and platforms across time zones.

Partner with processors, acquirers, card networks, APM providers, and issuers to proactively reduce risk and minimize impact when incidents occur.

Establish clear continuity metrics and routines that protect the merchant experience and support scale.

What will I be doing

Payments Technical Operations
Manage day-to-day payment operations and ensure transactions flow correctly
Monitor card payment processing, settlements, and processor integrations
Troubleshoot technical and operational issues across the payment lifecycle (authorization capture settlement reconciliation)
Act as the technical liaison for partners and local processors
API & Integration Support
Support and maintain payment integrations and APIs
Investigate and resolve integration failures, timeouts, and latency issues
Work with internal teams to implement fixes, improvements, and enhancements
Technical Issue Management
Diagnose issues related to ISO payment codes, error handling, and response codes
Monitor latency, response times, and system performance
Coordinate incident management with internal IT, engineering, and external partners
Ensure operational issues are resolved within SLAs
Collaboration & Communication
Translate technical issues into understandable impacts for non-technical stakeholders
Communicate with partners about root causes and resolutions
Support product and operations teams with technical insights and best practices

What skills do I need

Payment Operations Knowledge
Experience in payment card operations or fintech technical operations
Understanding of payment processing concepts: authorization, capture, refunds, chargebacks
Knowledge of ISO payment codes (e.g., transaction authorization and response codes)
API & Integration Skills
Hands-on experience with payment APIs
Ability to read API documentation, technical specs, and JSON/XML payloads
Troubleshooting API requests, responses, payloads, and logs
Technical Troubleshooting
Strong skills to identify and solve payment issues across the full payment lifecycle
Understanding of latency, timeouts, retries, and system performance
Partner / Processor Knowledge
Experience working with local processors, acquirers, gateways, or PSPs
Ability to act as a technical point of contact for partners
Technical Knowledge
API protocols: REST, Webhooks
Logs, monitoring tools, and incident tracking systems
Understanding of settlement flows and reconciliation processes (optional but valuable)
Nice-to-Have
Background in Technical Support, Engineering, or Payments Product Support
Experience in high-volume or real-time payment environments
Exposure to cloud environments or monitoring tools (e.g., Datadog, Kibana, Grafana)

What do we offer

Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:

Flexibility: we have flexible schedules and we are driven by performance
Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
Learning & development: get access to a Premium Coursera subscription
Language classes: we provide free English, Spanish, or Portuguese classes
Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team We've got your back!

Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine selfmanaged focus time with moments of inperson connection in our collaboration hubs.

What happens after you apply

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don't worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, Linkedin and Youtube for more about dLocal!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Business Continuity Specialist- MENAT