Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a professional and friendly Front Office Receptionist to join our team in Kuwait City, Kuwait. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and efficient environment, ensuring exceptional customer service throughout their stay.

Greet and welcome guests in a warm and professional manner
Perform efficient check-in and check-out procedures
Handle reservations, cancellations, and modifications accurately
Respond to guest inquiries and provide information about hotel services and local attractions
Manage incoming calls and emails promptly and courteously
Process payments and maintain accurate financial records
Coordinate with other departments to fulfill guest requests and resolve issues
Ensure the reception area is clean, organized, and presentable at all times
Assist with administrative tasks as needed
Stay updated on hotel policies, promotions, and events to provide accurate information to guests

Qualifications

Previous experience in a customer-facing role, preferably in hospitality
Excellent communication and interpersonal skills
Fluency in English and Arabic; additional languages are a plus
Strong organizational skills and attention to detail
Ability to remain calm and professional under pressure
Flexibility to work in shifts, including evenings, weekends, and holidays
Basic computer skills and familiarity with hotel management software
Knowledge of local attractions and services in Kuwait City
High school diploma or equivalent; higher education in hospitality is a plus
Positive attitude and enthusiasm for delivering exceptional customer service
Ability to multitask and prioritize in a fast-paced environment

Additional Information

experience is an asset

Prior experience working with Opera or a related system

Fluency in English

additional languages are a plus

Your Team And Working Environment

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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