JOB PURPOSE / ROLE:

To guide and control the secure and effective operation of the Bank's (WAN) for Branches, offices infrastructure, through its continuous monitoring, problem solving and upgrade, in order to provide maximum performance and availability for the system users and support effective business operations.

AREAS OF RESPONSIBILITY:

Policies, Processes & Procedures

Implements approved departmental policies, processes, procedures and provides instructions to subordinates and monitors their adherence so that work is carried out in a controlled manner

Day- to-day operations

Implements the day-to-day operations assigned for the Product Development function to ensure compliance with the established standards and procedures.
Project management skills, including the ability to plan, execute, and oversee collaborative projects.
Problem-solving and analytical abilities.

Network Operations Management

Guides the analysis of the of Banking business growth, the current BT infrastructure and the BT development plans, so as to identify the requirements of the network infrastructure
Directs the analysis of the current BT infrastructure and identifies, the improvements, investments, developments and configurations that need to be implemented, in order to respond to business needs and requirements .
Guides the design of the network's infrastructure characteristics and requirements, and develops analytical plans, technical requirements, in order to enable the development of the BT infrastructure according to business needs.
Directs the Network Engineers and Technicians for the accurate implementation of the network's projects and development plans, as well as searches the market to identify and propose the most suitable service provider that meet the requirements of the Bank and assist in the development of the required infrastructure
Implements best monitoring processes and systems for better and more effective and proactive network monitoring.
Guides the Network monitoring results identifying the efficiency of the WAN infrastructure, e.g. IPVPN Data link / SIP voice, network to ensures the accurate, continuous and preventive maintenance, so as to assess the health of the network and enable the 24/7 internal and external connectivity of all employees and banking operations.
Analyses the network malfunctions reported and guides the accurate and timely problem solving, so as to enable the connectivity and efficient operation of the network .
Reviews and approves the change request in network with the BT infrastructure and guides the Integrate, NMS, Ensure high quality of services and with company requests.

Keeps abreast of market trends and technical / technological improvements so as to identify and propose solutions that will add value and support the accurate operation of the Bank's network.

Continuous Improvement

Contributes to the identification of opportunities for continuous improvement of systems, processes and practices taking into account international best practice, improvement of business processes, cost reduction and productivity improvement.

Reporting

Prepares departmental reports of Riyad Bank timely and accurately to meet the bank and department requirements, policies and standards

People Management

Ensures all staff have clear objectives, regular performance feedback sessions, formal annual appraisals, and individual development plans, with particular emphasis on the development of talented Saudi national staff.
Ensures and facilitates the employment, training and development of Saudi nationals within the organization.
Change Management: Lead change initiatives related to collaboration technology adoption, ensuring a smooth transition for employees.
Excellent communication and interpersonal skills.

Safety, Quality & Environment

Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.

Related Assignments

Performs other related duties or assignments as directed.

Budget Management

Manage the WAN technology budget, including procurement, licensing, and cost optimization.
Strategic thinking and the ability to align collaboration initiatives with organizational goals.
Collaborate with vendors and service providers to negotiate contracts, resolve technical issues, and stay updated on platform developments.

QUALIFICATIONS & EXPERIENCE:

Minimum Qualifications:

Bachelor's degree in Computer Science, IT or Network engineering or equivalent

Minimum Experience:

8-10 years of relevant experience

Technical Knowledge areas:

Thorough knowledge of banking BT systems and applications
Very good knowledge of the banking operations and requirements.
Excellent project Management skills.
Thorough knowledge of network components and structure, current protocols, operating systems and standards.
Professional Level in collaboration .
Extent knowledge in IPT and Meeting solutions.

Head of Network (Remote Network) Unit