About us:

We are a leading real estate development company, recognized for delivering exceptional projects globally and setting new benchmarks in the industry.

We are seeking a dedicated Customer Service Executive to be the primary point of contact for our clients, ensuring a seamless and positive experience throughout their property journey. This role is crucial in upholding our company's reputation by managing client interactions, resolving issues, and facilitating all post-sale transactional processes with professionalism and efficiency.

Key Responsibilities:

Client Transaction & Documentation Management:

Prepare, manage, and guide clients through all necessary paperwork, including contracts, registrations, cancellations, transfers, and property handover documents.
Issue No Objection Certificates (NOCs) for resale transactions and mortgage applications.
Ensure all transactions and documentation strictly adhere to company policies and relevant regulatory authorities (e.g., DLD, ADM, ADGM).

Customer Inquiry & Relationship Management:

Act as the main liaison for all client inquiries via phone, email, WhatsApp, and in-person meetings.
Provide detailed and accurate information on properties, project updates, and company procedures.
Proactively conduct follow-up communications to gauge client satisfaction and gather feedback for continuous improvement.
Build and maintain strong, long-term client relationships by understanding their needs and providing tailored support.

Issue Resolution & Compliance:

Address and resolve client complaints and concerns promptly and effectively.
Liaise with internal departments (Sales, Finance, Legal, Collections) to find solutions and communicate outcomes to clients.
Ensure all customer interactions, issues, and resolutions are accurately logged in the CRM system.

Reporting & Cross-Functional Collaboration:

Generate regular reports on client issues, trends, and overall satisfaction for management.
Collaborate seamlessly with internal teams and external authorities to ensure streamlined operations and a unified client experience.
Submit all work to the Customer Care Manager for verification, ensuring accuracy and completeness.

Qualifications & Requirements:

Bachelor's degree in business administration, Marketing, or a related field.
Fresh graduate or up to 3 years of experience in a customer service role. Experience in UAE real estate is a significant advantage.
Language Skills: Fluency in both English and Arabic is required.
Proficiency in CRM software and the MS Office suite.
Real-estate experience*REQUIRED*

Key Competencies & Skills:

Exceptional communication and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
High attention to detail and ability to manage multiple tasks simultaneously.
Customer-oriented with a professional, patient, and empathetic demeanor.
A strong team player who thrives in a collaborative environment.
Adaptable and able to work flexible hours, including weekends if required.

What We Offer:

Competitive salary and commission-based incentives.
A dynamic and professional work environment.
Career growth opportunities in a leading real estate firm.

If you have the required experience and skills, and you're ready to take on a challenging yet rewarding role, we'd love to hear from you!

How to Apply:

Send your resume to [HIDDEN TEXT] with the subject line Customer Service Specialist.

Customer Service Representative