JOB DESCRIPTION

Position Objective:

Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.

Key Responsibility:

Financial:

To drive the store team to achieve the store target and store KPIs.
To ensure store shrinkage to be less than 0.2% of the cost of sale.

Process:

To conduct regular financial and stock audits.
To regularly update track and communicate the store dashboard.
To maintain the VM standards in the store.
To maintain the employee records.(Leave Management, Passport, Performance and conduct History, roster management)
Oversee day-to-day store operations, including opening and closing procedures.
Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement.
Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
Implement and enforce company policies and procedures to ensure compliance.
Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.
Develop and implement action plans based on performance metrics to drive results.
Maintaining the back store operation and replenishment of the merchandise.
Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees.
Recruit, train, and develop a high-performing sales team.
Monitor and manage store expenses, budgets, and financial goals.

Customer:

To drive the store team to achieve club apparel, NPS and DSES goals.
To maintain a relationship with the mall management.
To effectively communicate with the office back-end team regarding store-related activities.
Address customer inquiries and concerns promptly, striving to exceed customer expectations.
To manage people in regards with performance and conduct of store employees.

Learning:

To constantly upgrade the skills of self and team and create a pipeline of future store managers
Identifying the learning gaps of the team and creating a process to address the same.
Conduct training sessions for new hires and ongoing product knowledge sessions for the team.

Desired Experience:

The ideal Store Manager in a retail company should have 5+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.