Gap Analysis, Functional Specifications, Data Sources, User Stories, JIRA, Confluence, Business Rules, Agile Scrum methodologies, Process Mapping, Documentation, Business Analysis, KPIs, Data Analysis

Waterfall, Rad, Agile, Project management fundamentals, Business process modeling and mapping, Risk assessment and management, Business analysis methodologies, Industry-specific regulations and standards, Requirements gathering and documentation techniques

Scrum, Agile, Test Scripts, Gap Analysis, use cases, User Stories, Waterfall, Functional Specifications, UAT Plans, prototyping tools, acceptance criteria, business requirement documents, business process modeling

Servicenow, Functional Requirements, Data Modeling, Itsm, User Stories, ITOM, Integrations, Cmdb, Agile, Itam, Scrum, Csm, Platform Governance, Process Documentation, HRSD