Role: CTPO

Location: Dubai, UAE

Global Talent Welcome - relocation available

This is a once-in-a-career opportunity to define a new function, lead digital innovation, and own the omnichannel customer experience.

My global client is creating a brand-new, game-changing role: a senior IT leader to own their entire omnichannel digital ecosystem. Think CTPO/CPO for every customer touchpoint. You'll define the strategy, drive execution, and deliver seamless, connected experiences across every channel to create a best in class digital experience.

Key Responsibilities:

Define and own the omnichannel strategy: Set the vision and roadmap for all customer-facing platforms.
Product ownership: Lead Salesforce CRM (Sales, Service, Marketing Clouds), Genesys Cloud CX, eCommerce, and mobile apps, ensuring integration, usability, and exceptional customer experience.
End-to-end delivery: Oversee internal teams and outsourced partners (Cognizant or equivalent), managing vendor performance, SLAs, and cost optimization.
Innovation & technology adoption: Integrate AI/ML, automation, and immersive technologies to continuously enhance engagement, personalisation, and operational efficiency.
Business partnership: Collaborate with Sales, Marketing, and Digital teams to translate business objectives into digital solutions that drive revenue and loyalty.
Data-driven decision-making: Build dashboards and analytics capabilities to track customer journey performance, conversion, and engagement metrics.
Leadership & culture: Build a high-performing, agile, product-oriented team; mentor future digital leaders; foster innovation, collaboration, and measurable outcomes.

Who we're looking for:

15+ years in Digital/CRM/Customer Technology, 5+ in senior leadership.
Deep experience with Salesforce, Genesys Cloud, mobile, eCommerce, and omnichannel delivery.
Proven track record in vendor management and outsourced delivery.
Experience in Fintech, Luxury retail, real estate, insurance, or other customer-first industries is a required.

Chief Technology Product Officer