The Operations Team Leader is responsible for leading daily operational and fulfillment activities to ensure timely order dispatch, high accuracy, efficient resource utilization, and compliance with company quality standards. This role bridges strategy and execution by translating operational plans into daily actions and measurable results.

Core Responsibilities

1. Daily Operations Management

Oversee end-to-end order processing from order release to final dispatch
Ensure daily dispatch targets are met based on order volume and SLAs
Plan manpower allocation according to workload and peak periods
Monitor workflow efficiency and remove operational bottlenecks
Ensure system data accuracy (order status, inventory movement, dispatch confirmation)

2. Team Leadership & Supervision

Supervise Operations Specialists, Fulfillment, Packing, and QC teams
Assign daily tasks and clearly communicate priorities and deadlines
Conduct daily briefings and end-of-day reviews
Coach team members to improve productivity and accuracy
Manage attendance, shifts, rotations, and task coverage

3. Quality Control & Compliance

Ensure all orders meet company quality, packing, and branding standards
Reduce picking, packing, and dispatch errors

2 / 3

Implement and enforce SOPs and operational guidelines
Conduct random audits on packed and dispatched orders
Ensure health, safety, and warehouse compliance standards are followed

4. Performance Monitoring & KPIs

Track and analyze KPIs such as:
Orders dispatched per day
Order accuracy rate
Team productivity and efficiency
Prepare daily, weekly, and monthly performance reports
Identify performance gaps and create corrective action plans

5. Process Improvement & Optimization

Identify inefficiencies in workflows and propose improvements
Support automation, system upgrades, and process standardization
Reduce operational costs without impacting quality or delivery timelines
Improve space utilization and picking/packing flow

6. Cross-Functional Coordination

Coordinate with Customer Service to resolve order issues and escalations
Work closely with Inventory, IT, and Finance teams to ensure data alignment
Communicate operational risks and capacity constraints to management
Support sales campaigns and promotions by planning operational capacity

7. Problem Solving & Escalation

Act as the first escalation point for operational issues
Resolve urgent order delays, manpower shortages, and system errors
Take immediate corrective actions during peak periods
Ensure minimal operational disruption during crises

3 / 3

Authority & Decision-Making

Allocate manpower and assign shifts within approved limits
Approve task re-prioritization based on operational needs
Recommend hiring, training, or disciplinary actions
Escalate critical risks and resource gaps to Operations Manager

Required Qualifications & Skills

Bachelors degree in Operations, Supply Chain, Business Administration, or related field
3–5 years of experience in operations, fulfillment, or logistics
Minimum 1–2 years in a supervisory or team leadership role
Strong leadership, communication, and decision-making skills
Preferred Experience with OMS, WMS, or ERP systems
Strong analytical and reporting skills
Ability to work under pressure in high-volume environments

Work Schedule

5 working days per week
Thursday and Saturday are rotational working days, based on operational needs