Potential HR is hiring on behalf of its client, Amjad.sa a digital marketing agency, for a Senior Account Manager to manage key client accounts, lead the Account Executive team, and oversee the successful delivery of digital marketing projects.

The role is responsible for translating clients business objectives into effective digital strategies, coordinating delivery across performance marketing, media buying, SEO, content, and creative teams, and driving client satisfaction, retention, and account growth.

Key Responsibilities

Lead, guide, and support a team of Account Executives, ensuring clear task delegation and effective performance.
Manage day-to-day relationships with key clients and act as the main point of contact throughout the project lifecycle.
Understand clients business objectives and translate them into clear digital marketing strategies, deliverables, and performance targets.
Manage digital projects from initial briefing and planning through execution, reporting, and final delivery.
Define project scope, requirements, timelines, budgets, and resource needs.
Coordinate with performance marketing, media buying, SEO, content, creative, and technical teams to ensure integrated delivery.
Monitor campaign performance across platforms including Meta Ads, Google Ads, Snapchat Ads, and GA4.
Review key performance indicators such as ROAS, conversions, cost per acquisition, lead quality, and campaign efficiency.
Prepare and present weekly and monthly performance reports, insights, and recommendations to clients.
Ensure projects are delivered on time, within the agreed scope, and according to quality standards.
Identify upselling and cross-selling opportunities within existing client accounts.
Prepare and maintain project documentation, requirement specifications, risk logs, and progress updates.
Manage client expectations and negotiate project scope, deliverables, and proposed solutions when required.
Identify potential project risks, delivery issues, or performance gaps and take proactive corrective action.
Build strong, long-term client relationships that support satisfaction, retention, and account growth.
Identify opportunities to improve processes, campaign performance, and the overall client experience.

Requirements

Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
+3 years of experience in digital account management, including responsibility for managing key client accounts.
Previous experience within a digital marketing agency is mandatory.
Previous experience as a Senior Account Manager or in a team leadership capacity is highly preferred.
Strong understanding of performance marketing, media buying, SEO, and digital campaign management.
Solid knowledge of performance metrics, including ROAS, conversions, acquisition costs, and campaign profitability.
Hands-on experience working with platforms and dashboards such as Meta Ads Manager, Google Ads, GA4, and Snapchat Ads is preferred.
Experience managing multiple client accounts, projects, deadlines, and internal stakeholders simultaneously.
Proficiency in CRM systems, project management platforms, and reporting tools.
Strong client relationship management, negotiation, presentation, and problem-solving skills.
Excellent written and verbal communication skills in both English and Arabic.
Strong organizational, time-management, and team leadership capabilities.
Ability to work under pressure and respond proactively to changing client and project requirements.

Working Conditions

5 Working Days (Sun-Thu)
2 Days off
9 Working Hours (9:00AM : 6:00PM)
Location: Head office Maadi, Cairo
Working Model: On-Site

Senior Account Manager (Digital Marketing Services)