Jira ticketing system, technical support, monitoring online service units, Reporting

It Service Management, It Infrastructure Management, Vmware Vsphere, Windows Server, Routing, Dns, Vlans, Ip Telephony, DHCP, Microsoft Azure, networking fundamentals, Hyper-V, ITIL best practices, Active Directory, ITSM ticketing systems, Switching, Microsoft 365 administration, Cisco equipment

network management, cybersecurity practices, implementing security measures, familiarity with various operating systems and software applications, troubleshooting technical issues, managing hardware and software systems