About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

What you will be doing:

HR Systems & Data Management

Maintain accurate and up-to-date employee records in HRM and other Jumia HR systems
Conduct regular data audits to ensure information completeness and accuracy
Generate standard and ad-hoc HR reports for country leadership and Group HR
Support the implementation of system updates as directed by Group HR Operations

Employee Lifecycle Administration

Process all employee lifecycle transactions in HRM (hiring, transfers, promotions, exits)
Prepare and issue employment contracts and amendments according to local requirements
Coordinate the administrative aspects of onboarding and offboarding processes
Maintain digital and physical personnel files in compliance with local regulations

Compliance & Reporting

Ensure HR documentation complies with local labor laws and Jumia policies
Prepare required statutory reports for local authorities
Support internal and external audits related to HR processes
Maintain up-to-date knowledge of local labor regulations

Payroll & Benefits Support

Validate monthly payroll inputs and coordinate with Finance for accurate processing
Administer local benefits programs and ensure proper system documentation
Manage leave administration and attendance tracking
Support the annual compensation review process with accurate data preparation

Employee Support

Serve as the first point of contact for employee queries on HR operational matters
Guide HR policies, procedures, and benefits
Issue employment verification letters and other HR documentation
Support the local HR team with administrative tasks as needed

Travel & Admin Management

Booked flight tickets for employees traveling from Egypt for business trips.
Managed visa applications and coordinated with HR teams in destination countries for invitation letters and accommodations.
Arranged accommodations and transportation for employees visiting Egypt.
Reviewed and approved invoices from hotels, transportation services, and travel agencies.
Negotiated and established special-rate contracts with hotels for the company.

How Success is Measured:

HR Operations: Process Breach; Sox Control and Leave Management
Engagement: Barometer Score
Learning and Development: Udemy Usage and Central Classroom Participation Rate

What we are looking for

Bachelor's degree and at least 2 years of experience
Thorough working knowledge of MS Office, e.g., solid and sound Excel knowledge
Strong coaching, communication, and analytical skills.
Ability to manage escalations and work in a fast-paced environment.

We Offer:

A unique experience in an entrepreneurial, yet structured environment
A unique opportunity of having strong impact in building the African e-commerce sector
The opportunity to become part of a highly professional and dynamic team
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Please ensure to only apply for jobs with Jumia through our official website.

Jumia will never charge you a fee to apply for a job: be wary of websites that claim to help you apply for a Jumia job or that charge a fee to get you a job.

HR Operations Specialist

EG - HR Operations Specialist