We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

Reporting directly to the Managing Director, the successful candidate will ensure compliance with company quality systems, procedures, and processes while driving revenue generation and long-term profitability. The role requires a strategic approach to business development and operational management, with a focus on growth, client satisfaction, and continuous improvement.

Job Description

Develop and execute the Industrial business strategy, ensuring alignment with regional and corporate objectives while driving sustainable growth, profitability, and market leadership.
Identify and capitalize on emerging market opportunities through strategic market intelligence, competitive analysis, customer insights, and industry trend assessment to expand market share and service offerings.
Define and deliver short- and long-term business plans, including portfolio expansion, new service development, diversification initiatives, and strategic partnerships to accelerate business growth.
Own the financial and operational performance of the business, monitoring key performance indicators and providing strategic insights and recommendations to senior leadership.
Build and strengthen executive-level customer relationships, positioning SGS as a trusted partner while driving customer satisfaction, retention, and long-term revenue growth.
Optimize operational efficiency, resource allocation, and service delivery models to enhance productivity, profitability, quality, and customer experience.
Lead, develop, and inspire high-performing teams, fostering a culture of accountability, collaboration, innovation, and continuous improvement across employees and subcontractors.
Champion a strong culture of safety, ethics, quality, and compliance, ensuring full adherence to SGS policies, regulatory requirements, and industry best practices.
Represent the Industrial business internally and externally, strengthening SGS market presence, industry influence, and strategic stakeholder relationships.

Qualifications

15+ years of progressive leadership experience managing large-scale operations, with a proven track record of driving business growth, operational excellence, and organizational performance.
Demonstrated success leading business transformation, change management, and organizational development initiatives in complex and evolving environments.
Strong commercial acumen with a growth-oriented mindset and a proven ability to identify, develop, and capitalize on market opportunities.
Proven P&L leadership with full accountability for revenue growth, profitability, cost optimization, and sustainable business performance.
Exceptional stakeholder management, negotiation, and influencing skills, with the ability to build trusted relationships with customers, partners, regulators, and senior executives.
Strong customer-centric approach with a track record of developing strategic client relationships and driving long-term business partnerships.
Inspirational and accountable leader with executive presence, capable of building high-performing teams and fostering a culture of engagement, collaboration, and continuous improvement.
Strategic thinker with the ability to translate business strategy into actionable plans and deliver measurable results through effective execution.
Experience operating in fast-paced, growth-oriented, and matrix organizations, balancing strategic priorities with operational demands.
Experience within the Middle East region is highly preferred, with a strong understanding of regional market dynamics and business practices.
Fluent in English, both written and spoken; Arabic language skills would be considered a strong advantage.

Industry Business Manager