A global luxury maison is hiring a dynamic Regional Client Development Manager to join its regional hub in Singapore.

This individual contributor role operates at regional APAC level, translating global clientelling strategy into regional playbooks, local market routines and boutique-ready clienteling practices.

Where CRM provides the segmentation, data and one-to-many activation engine, this role brings the retail art of clientelling: shaping how boutiques recruit, retain and upgrade clients through in-store experiences, client animations, gifting strategy, client advisor behaviours and high-touch relationship-building.

The role partners closely with in-market Clienteling Managers, retail leaders, store teams, marketing, operations, omnichannel, and CRM teams to embed a stronger clienteling mindset across APAC.

Candidates should bring a proven clienteling track record in luxury retail, with the ability to turn CRM data, client insight and boutique reality into sharper retail rituals, stronger client advisor behaviours and measurable commercial growth.

Key Responsibilities

Adapt global clientelling direction into practical APAC market execution plans
Build clienteling playbooks, retail rituals, clientelling tools and boutique-ready best practices
Partner regional retail, store management, marketing, operations, omnichannel, CRM teams to drive client acquisition, retention and spend progression
Coach and enable client advisors and retail leaders on high-touch clienteling, relationship-building and clientelling discipline
Use client data, CRM insight, store feedback and market intelligence to identify scalable activations and growth opportunities
Define KPIs to measure client development performance, adoption, ROI and market impact
Share market needs, commercial feedback and best practices with global teams to strengthen the wider clientelling development roadmap

Key Requirements

More than 10 years experience across luxury retail, clienteling, hospitality or client experience
Strong understanding of high-touch luxury retail, boutique operations and client relationship-building
Proven ability to influence senior stakeholders, retail leaders and frontline store teams across multiple markets
Strong commercial judgement, with ability to convert client data and retail insight into clear field actions
Confident operating at both strategic and hands-on boutique execution level
Project management strength across regional, local and global stakeholders

Argyll Scott Singapore Pte Ltd
EA License No. 16S8105
Goh Sok Hwee, Florence (Wu Shuhui)
EA Reg No: R1326770

Regional Client Development Manager (Luxury)