Role: General Accountant

Location: Riyadh, KSA (Onsite)

Work Week: Sunday – Thursday

Work Timings: 9:00 AM – 6:00 PM (Saudi Arabian Time Zone)

About Us:

Soum is on a mission to revolutionize e-commerce in the MENA region and beyond by building the most convenient and trustworthy re-commerce marketplace in the region. We're reshaping how C2C marketplaces operate, making buying and selling second-hand products seamless and reliable. Since our launch in July 2021, Soum has become one of the fastest-growing startups in the region, achieving rapid expansion in both our team and product offerings. In recognition of our impact and growth, we were proudly named one of the Top 10 LinkedIn Startups in Saudi Arabia for 2024.

Role Overview:

We're seeking a General Accountant to manage and optimize Soum's payment operations, with a strong focus on back payments, reconciliations, and payment cycle efficiency. This role is critical in ensuring accurate financial records, timely settlements, and smooth coordination with banks, fintech partners, and internal teams. You'll work closely with Finance, Operations, Product, and external payment partners to improve payment visibility, automate workflows, and strengthen financial controls in a fast-growing environment. This is a high-impact role with direct exposure to core revenue and cash flow operations.

Role & Responsibilities

Own end-to-end payment operations, including seller payouts, refunds, BNPL settlements, back payments, and invoice-based collections
Lead reconciliations (daily/weekly/monthly) across payment gateways, banks, BNPL providers, and internal finance systems to ensure settlement accuracy and completeness
Investigate and resolve exceptions such as settlement delays, reconciliation breaks, chargebacks, and payment discrepancies within agreed SLAs
Manage partner coordination with banks, fintechs, and BNPL providers for smooth integrations, issue resolution, and reliable payment flows
Maintain accurate payment records, including settlements, outstanding balances, and aging for payables/receivables
Handle payment-related customer support queries (failed payments, refunds, disputes, and invoice clarifications) with clear communication and timely closure
Issue invoices, track receivables, and drive collections follow-ups to reduce overdue balances and improve cash flow
Build and maintain dashboards and reports to monitor payment performance, reconciliation status, inventory movements and key KPIs
Improve operational efficiency by supporting automation, controls, and process enhancements for payment and reconciliation workflows
Partner with Product, Operations, and Engineering to refine payment logic, strengthen controls, and improve exception handling
Support financial reporting and month-end activities related to payments, collections, and cash visibility
Assist with audits and compliance by maintaining documentation and contributing to SOP development and updates

Skills:

Strong understanding of payment operations, reconciliations, and financial workflows
Experience handling back payments, settlements, and exception management
Strong analytical skills with attention to detail and accuracy
Comfort working with financial data, dashboards, and reporting tools
Experience collaborating with banks, fintechs, or BNPL providers is a strong plus
Ability to automate or improve manual finance processes
Strong communication skills and ability to work cross-functionally
Proficiency in Excel / Google Sheets; experience with dashboards or BI tools is a plus

Qualifications:

2–4+ years of experience in finance operations, payments, reconciliation, or related roles
Experience working in fast-paced startups, e-commerce, fintech, or marketplace businesses is a plus
Background in finance, accounting, business, or a related field
Experience with payment gateways, BNPL providers, or banking partners is highly desirable

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.