Company Description

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking a professional and customer-focused Royal Service Agent to join our hospitality team in Cairo, Egypt. In this dynamic role, you will serve as a vital communication hub for our guests and internal departments, delivering exceptional service with warmth and efficiency. As a Royal Service Agent, you will be the friendly voice and organized coordinator who ensures every guest inquiry is handled with care and every message reaches its destination promptly. This position offers an exciting opportunity to develop your skills in a fast-paced, collaborative environment where your attention to detail and passion for guest satisfaction truly matter.

Consistently deliver professional, friendly, and engaging service to all guests and internal callers, creating positive interactions that reflect our organization's commitment to excellence
Process all external and internal calls with efficiency, accurately redirecting or assisting callers while maintaining a warm and helpful demeanor
Take ownership of each caller's request and ensure thorough follow-up according to hotel service standards, demonstrating accountability and reliability
Maintain comprehensive working knowledge of all hotel departments, particularly Housekeeping, Front Office, and Engineering, to provide informed assistance and support
Manage and monitor the Royal Service software system with accuracy and attention to detail, ensuring all data is current and accessible
Serve as a knowledgeable liaison for guests requiring information about all aspects of the hotel, including amenities, services, and local Cairo attractions
Handle and distribute faxes, voice messages, and written messages for both internal and external guests in a timely and organized manner
Demonstrate full knowledge of the hotel's emergency procedures and safety protocols, maintaining readiness to respond appropriately in all situations
Adhere to all department policies, procedures, service standards, and safety guidelines, contributing to a secure and professional work environment
Perform additional duties as assigned, remaining flexible and responsive to evolving organizational needs

Qualifications

Required Qualifications:

Minimum 1 year of recent experience (within the last 5 years) in a switchboard or front office role at a similar-sized hotel with comparable high standards of guest service, OR minimum 8 months of recent experience in an administrative position with similar high standards of guest service
Fluency in English language skills, both verbal and written, with clear and professional communication abilities
Strong interpersonal and communication skills, with the ability to connect authentically with diverse guests and colleagues
Excellent telephone manners and a professional telephone voice that conveys warmth and competence
Strong typing and clerical skills with a demonstrated ability to remain organized and detail-oriented
Proficiency with computerized Front Office systems, with emphasis on Micros-Fidelio-based programs (Opera)
Competency with Windows operating system and Microsoft Office Suite applications
Ability to handle multiple conflicting priorities simultaneously and perform effectively under pressure
Willingness to work flexible shifts, including night shifts, to support 24/7 hotel operations
Demonstrated passion for guest service with a customer-focused mindset
Physical ability to perform job requirements, including sitting for extended periods, performing repetitive tasks, and occasional lifting of moderate loads
Professional grooming and presentation standards that reflect our organization's commitment to excellence

Additional Information

Your Team And Working Environment

A passionate and inspired team that creates unique experiences for all they meet.
We recognize and celebrate our team and individual success

Hotel Overview: Overlooking one of Cairo's most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt's corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.

The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.

Visa Requirements: Must be legally permitted to work in Egypt.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What Is In It For You

Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

CST Operations Asscociate, AMET EF

CST Operations Asscociate, AMET EF

Royal Service Agent

CST Operations Asscociate, AMET EF

Jr IT Specialist