Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking an experienced and dynamic Outlet Manager to lead our food and beverage operations in Cairo, Egypt. Reporting to the Director of Food & Beverage, you will be responsible for overseeing all aspects of outlet operations while maintaining exceptional service standards and driving revenue growth. This is an exciting opportunity to lead a talented team, innovate service delivery, and create memorable experiences for our guests in a fast-paced, collaborative environment.

Lead and mentor the outlet team, fostering a supportive and inclusive culture that encourages professional development and excellence
Consistently deliver professional, friendly, and engaging service while setting the tone for outstanding guest experiences
Manage all operational aspects of the outlet, including scheduling, inventory management, and adherence to established policies and procedures
Handle guest concerns with empathy and professionalism, responding quickly and decisively to ensure satisfaction and resolution
Recruit, train, and develop outlet colleagues, ensuring they possess the skills and knowledge to deliver exceptional service
Maximize revenue by collaborating with the Food and Beverage team to implement strategic initiatives, promotions, and best practices
Maintain comprehensive knowledge of all outlet menus, pricing, and promotional offerings
Analyze and manage departmental budgets, identifying opportunities for cost optimization without compromising quality
Ensure strict adherence to all safety, sanitation, and food handling policies and procedures
Attend regularly scheduled departmental meetings and communicate transparently with leadership and team members
Balance operational efficiency, administrative responsibilities, and colleague well-being to create a harmonious work environment
Utilize point of sale systems and other technology tools to streamline operations and enhance reporting accuracy
Remain flexible and resilient, adapting to changing circumstances while maintaining focus on organizational goals

Qualifications

Required Qualifications:

Proven Food and Beverage leadership experience with demonstrated success in managing outlet operations
Proficiency with point of sale (POS) systems and related technology platforms
Strong proficiency in Microsoft Windows applications and general computer literacy
Excellent written and spoken English communication skills
Outstanding organizational and time management abilities
Strong interpersonal and problem-solving skills with the ability to analyze situations and make decisive decisions
Ability to work effectively under pressure in a fast-paced, dynamic environment
Flexibility to work all operational hours, including evenings, weekends, and holidays as required
Ability to remain calm, courteous, and focused on guest needs at all times
High level of responsibility, reliability, and professional integrity

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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