Key Responsibilities:

Logistics & Returns Specialist (PS)

Incident Resolution: Spearhead the investigation of logistics failures (loss, damage, delays), driving cross-functional coordination to ensure 100% resolution within target SLAs
Policy Governance: Audit all return shipments to ensure data integrity and physical compliance, acting as the final gatekeeper for logistics policy adherence
Data Strategy: Maintain comprehensive audit trails and deliver actionable insights through daily/weekly performance reports on case health and throughput
Strategic Escalation: Monitor aging cases using a risk-based approach, ensuring senior leadership is alerted to potential bottlenecks before they impact the customer
Operational Compliance: Audit distribution point performance and DO activities through systematic validation of delivery evidence and service level agreements (SLAs)
Operational Intelligence: Analyze shipment data to identify courier performance gaps and process weaknesses, contributing to the continuous refinement of logistics SOPs

Requirements

Skills & Qualifications

Experience: 1 to 2 years in logistics operations, last-mile delivery, returns handling, or a related field.

Attention to Detail: High level of accuracy in case documentation, data entry, and audit record-keeping.

Communication: Good written and verbal communication skills to coordinate with courier partners and internal stakeholders.

Analytical Skills: Basic proficiency in Microsoft Excel to track case volumes, SLA timelines, and return data.

Organizational Skills: Ability to manage multiple open cases simultaneously and prioritize effectively in a fast-paced environment.

Technical Knowledge: Familiarity with logistics or courier management systems is an advantage.

Education: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.

Benefits

Why Join dopay

Why Join dopay

Be part of a mission-driven company transforming payroll and financial inclusion in emerging markets
A collaborative and inclusive work culture with opportunities for growth and career development
Competitive salary and benefits package
Opportunity to shape the future of financial technology in Egypt and beyond

Join us at dopay and be a part of a team that's transforming the financial landscape for the betterment of society in Egypt and beyond!-

Logistics P.S & Returns Specialist