About The Company

Shift Financial Services is a global cross boarder payments , registered and licensed in United Kingdom, where we provide an elite service in payments. Our offices are located in several hotspots.

About The Role

Job Responsibilities

Customer Management

Oversee the entire customer onboarding process from inquiry to account activation.

Verify customer documents in line with AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations.

Guide customers through form completion and ensure timely submission of required documents.

Operations Management

Supervise daily money transfer operations, ensuring accuracy and compliance with regulations.

Monitor transactions to detect errors or suspicious activities.

Prepare regular reports on operational performance and compliance for management.

Customer Service And Support

Resolve customer issues related to transfers and account management.

Handle complex inquiries and record resolutions for complaints.

Compliance And Risk

Ensure compliance with local and international money transfer regulations.

Coordinate with the compliance team to meet AML and KYC standards.

Assess and mitigate operational risks.

Process Improvement And Collaboration

Optimize workflows to improve efficiency and customer experience.

Collaborate with internal and external teams for seamless operations.

Qualifications And Requirements

Education & Experience

Bachelor's degree in Business Administration, Finance, Customer Service, or a related field.
2-4 years of experience in a customer onboarding role, preferably in financial services, Fintech, or money transfer companies.
Familiarity with onboarding systems and CRM platforms is a plus.

Personal Attributes

Strong attention to detail and accuracy.
Excellent problem-solving skills.
Adaptability and a team player.
Focus on delivering an exceptional customer experience.

Other Skills & Abilities

Solid knowledge of KYC and AML.
Effective time management.
Strong organizational, analytical, and project management skills.
Familiarity with CRM platforms and relevant technical tools.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with SHIFT FINANCIAL SERVICES LTD. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with SHIFT FINANCIAL SERVICES LTD may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with SHIFT FINANCIAL SERVICES LTD's Candidate Privacy Notice

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