Job Purpose:

The role supports the implementation of the Bank's Conduct Risk and Consumer Protection framework, ensuring day-to-day adherence to UAE Central Bank regulatory requirements and internal standards. Additionally assists in monitoring, reporting, and maintaining controls to manage conduct risks, supports investigations and reviews, and ensures timely escalation of issues.

Main Responsibilities & Accountabilities:

Governance and Organization:

• Support the roll-out of Conduct Risk and Consumer Protection policies across business units.

• Assist in maintaining policy registers, control inventories, and procedure updates.

• Ensure documentation and record-keeping for regulatory and internal audits.

Risk Management:

• Monitor adherence to market conduct risk controls embedded within first-line operations.

• Track conduct risk events, near misses, and customer complaint trends for escalation.

• Support the preparation of Conduct Risk Key Risk Indicators (KRIs), dashboards, and reports for management. Consumer Protection and Fair Treatment

• Assist in reviewing customer communication templates, marketing materials, and product disclosures for compliance with CPSR.

• Support monitoring of sales practices, ethical selling behaviors, and adherence to product suitability requirements.

• Help coordinate remediation actions for identified conduct breaches or mis-selling incidents.

Conduct Risk Trainings:

• Assess and enhance existing training programs on conduct risk, ensuring employees understand and comply with the conduct standards.

• Support delivery of awareness campaigns and periodic refreshers on conduct-related policies Reporting and Documentation

• Compile data and prepare inputs for internal reports, regulatory submissions, and conduct risk committee packs.

• Maintain the unit's documentation library (policies, minutes, trackers, audit responses

Education:

• Bachelor's degree in business, Law, Education, or a related field.

Professional / Technical Qualifications / Diplomas:

• Certification banking operations, financial services, or risk management.

• Experience:

1-3 years of experience in regulatory compliance, Controls and Governance, within the banking industry.

Other Skills Required for the Job:

• Understanding of UAE Central Bank regulations and conduct risk management principles.

• Strong analytical and reporting skills.

• Good verbal and written communication abilities for internal and external interactions.

• Attention to detail and accuracy in documentation.

• Proficiency in MS Office (Excel, Word, PowerPoint).

• Strong communication and coordination skills.

• Integrity, confidentiality, and commitment to ethical standards

Officer Conduct Risk - Emirati Talent

SAP MDM Specialist