The Barista is responsible for preparing and serving high-quality coffee, beverages, and light snacks while ensuring excellent customer service. This role requires knowledge of coffee brewing techniques, attention to detail, and the ability to work in a fast-paced environment. The Barista should maintain cleanliness, follow safety regulations, and contribute to a welcoming atmosphere for guests.

Key Responsibilities:

Beverage Preparation & Service:

Prepare and serve a variety of coffee drinks, teas, and specialty beverages according to company recipes and customer preferences.
Operate and maintain espresso machines, grinders, and brewing equipment efficiently.
Follow proper techniques for grinding, brewing, steaming milk, and latte art.
Customize drinks based on customer requests while ensuring consistency and quality.
Suggest and upsell additional menu items, such as pastries or food pairings.

2. Customer Service & Experience:

Greet customers warmly and take orders accurately.
Engage with customers to recommend drinks based on their preferences.
Handle customer inquiries and complaints professionally and efficiently.
Ensure quick and efficient service, especially during peak hours.

3. Store Operations & Cleanliness:

Maintain cleanliness and hygiene in the coffee preparation and service areas.
Follow health and safety regulations for food handling, sanitation, and beverage preparation.
Restock supplies, including coffee beans, milk, syrups, cups, and other essentials.
Ensure all equipment is cleaned and maintained regularly.

4. Inventory & Cash Handling:

Monitor stock levels and report shortages to management.
Assist in receiving and storing deliveries properly.
Handle cash, process payments, and operate the POS system accurately.

5. Teamwork & Collaboration:

Work closely with the team to maintain a smooth workflow.
Assist colleagues in preparing orders, cleaning, and restocking as needed.
Follow company policies and guidelines to maintain service standards.

Qualifications & Skills:

Previous experience as a Barista or in a similar role in a coffee shop, café, or restaurant.
Strong knowledge of coffee types, brewing methods, and espresso-based drinks.
Excellent customer service and communication skills.
Ability to work in a fast-paced environment and multitask efficiently.
Attention to detail and ability to maintain consistency in beverage preparation.
Knowledge of food safety regulations and sanitation standards.
Ability to stand for long hours and handle physically demanding tasks.

Work Conditions:

Flexible working hours, including weekends and holidays.
Standing for extended periods and working in a fast-paced environment.
Handling hot beverages and operating coffee machines safely.

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