Certification: Certified Scrum Master (CSM) is mandatory; PMP is nice-to-have but not required

Experience: Prior experience coordinating global teams across multiple time zones and skill sets; experience with large-scale teams preferred

Skills: Strong organizational, planning, facilitation, communication, and leadership skills

Responsibilities:

Facilitate Scrum Ceremonies: Guide the team in effective execution of all Scrum events: Sprint Planning, Daily Scrums, Sprint Reviews, Discovery Sessions, and Sprint Retrospectives.
Embody Servant-Leadership: Coach and support the Scrum Team in their adoption of Agile/Scrum, empowering them to become self-organizing and cross-functional.
Remove Impediments: Proactively identify, track, and help resolve blockers and impediments that hinder the team's progress. Escalate issues to leadership when necessary.
Coach and Mentor: Coach the team in Agile values and principles, self-organization, and continuous improvement. Mentor team members on Agile best practices and their respective roles.
Support the Product Managers and Owners: Assist the Product Manager and Owner with backlog management, ensuring the product backlog is well-defined, refined, and prioritized to maximize value.
Support the Organization: Work with other Scrum Masters and Agile leaders to improve the application of Agile practices and values across the organization. Help drive a culture of agility and learning.
Foster Communication & Transparency: Ensure clear and consistent communication within the team and with stakeholders. Make the team's work visible (e.g., through burndown charts, Kanban boards) to promote transparency.
Protect the Team: Shield the team from outside interruptions and distractions to help them stay focused on achieving their Sprint Goal.
Cross Team Collaboration: Work with other scrum masters in managing the inter-team dependencies through facilitating Scrum of Scrums and team collaboration sessions.

Qualifications:

Experience: 8 years of experience as a Scrum Master for a software development team.
Certification: Certified ScrumMaster (CSM), Professional Scrum Master (PSM I), or equivalent certification.
Agile/Scrum Knowledge: Deep understanding of Scrum and Agile principles (e.g., Scrum, Kanban), values, and practices.
Facilitation: Proven ability to facilitate meetings and team discussions, ensuring they are productive, engaging, and achieve their objectives.
Communication: Exceptional verbal and written communication skills, with the ability to articulate complex ideas clearly to both technical and non-technical audiences.
Soft Skills: Strong interpersonal, conflict resolution, and mentoring skills. High emotional intelligence and empathy.
Tools: Experience with Agile project management tools (e.g., Jira, Trello, Asana).
Bachelor's degree in Computer Science, Business, or a related field.
Experience in the Healthcare Payer industry.
Advanced certification (e.g., A-CSM, PSM II, SAFe Scrum Master).
Experience with scaling Agile frameworks (e.g., SAFe, LeSS, Scrum@Scale).
Technical background or experience working closely with software engineering teams.
Experience coaching teams on technical practices like Test-Driven Development (TDD) or Continuous Integration/Continuous Deployment (CI/CD).

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