Job Description

Position Title

Senior Manager

Facility Operations

Department

Facility Management / Operations

Reporting To

General Manager

Location

Bengaluru

Role Purpose

The Senior Manager

Facility Operations is responsible for overseeing end-to-end facility management operations across assigned sites, ensuring efficient operations, statutory compliance, client satisfaction, vendor management, cost optimization, and team leadership. The role involves managing both soft and hard services while ensuring high standards of safety, maintenance, and operational excellence.

Key Responsibilities

Facility Operations Management

Manage overall facility operations for commercial/corporate sites.

Ensure smooth functioning of all building systems including HVAC, electrical, plumbing, fire & safety, elevators, DG systems, STP/WTP, and BMS.

Monitor preventive and predictive maintenance activities to minimize breakdowns.

Ensure adherence to SLAs, KPIs, and operational standards.

Client Relationship Management

Act as the primary point of contact for clients regarding operational matters.

Conduct regular review meetings with clients and provide operational updates.

Address escalations and ensure timely closure of complaints/issues.

Maintain high client satisfaction and retention levels.

Team Management

Lead and manage site teams including Facility Managers, Engineers, Supervisors, and support staff.

Conduct performance reviews and team development initiatives.

Ensure manpower planning, deployment, and productivity management.

Drive training programs on safety, technical operations, and customer service.

Vendor & Contract Management

Manage AMC contracts and service vendors.

Monitor vendor performance and ensure compliance with contractual obligations.

Negotiate contracts and support cost optimization initiatives.

Verify billing, certifications, and service deliverables.

Financial & Budget Management

Prepare and manage operational budgets.

Monitor operational expenses and implement cost-saving initiatives.

Ensure timely processing of invoices and financial reporting.

Track utility consumption and energy optimization initiatives.

Compliance & Safety

Ensure compliance with statutory regulations and safety standards.

Monitor fire safety systems and emergency preparedness plans.

Ensure all licenses, certifications, and audits are updated.

Drive EHS initiatives and risk mitigation measures.

Reporting & Documentation

Prepare MIS reports, incident reports, RCA reports, and operational dashboards.

Maintain maintenance records, audit reports, and compliance documentation.

Present operational reviews to management and clients.

Required Qualifications

Bachelors Degree/Diploma in Engineering (Electrical/Mechanical preferred) or Facility Management.

MBA/PGDM is an added advantage.

Experience

1015 years of experience in facility management operations.

Minimum 5 years in a leadership/managerial role.

Experience managing corporate/commercial properties, business parks, or IT campuses preferred.

Required Skills

Strong knowledge of technical facility systems.

Client management and stakeholder handling skills.

Vendor and contract management expertise.

Budgeting and cost control knowledge.

Leadership and team management capabilities.

Excellent communication and problem-solving skills.

Knowledge of statutory and safety compliance requirements.

Key Performance Indicators (KPIs)

Client satisfaction score

SLA/KPI adherence

Operational uptime

Cost optimization achieved

Compliance audit score

Closure of complaints/escalations

Team productivity and retention

Preferred Industry Experience

Facility Management

Real Estate

Commercial Business Parks

IT/ITES Campuses

Co-working Spaces

Industrial Facilities

Senior Manager - Facilities