Key Responsibilities:

Operations & Guest Experience

Oversee day-to-day restaurant operations to ensure smooth service during all shifts
Maintain high standards of food quality, presentation, hygiene, and customer service
Handle guest feedback and complaints promptly to ensure resolution and retention
Ensure compliance with Dubai Municipality, HACCP, and brand SOPs

Team Leadership

Financial & Business Management

Administration & Compliance

Ensure all licenses, permit, and staff certifications are current
Maintain accurate cash handling, POS reconciliation, and petty cash records
Coordinate with suppliers, facilities, and central teams for maintenance and procurement
Uphold brand standards, visual merchandising, and safety protocols

Requirements:

Experience: 3-5 years as Restaurant Manager in UAE/GCC, casual or QSR dining preferred
Education: Bachelor's in Hospitality Management or related field is a plus
Skills: Strong leadership, P&L management, inventory control, POS systems knowledge
Certifications: HACCP Level 3, PIC certification, Basic Food Hygiene required
Languages: Fluent English required Hindi is an advantage
Traits: Guest-obsessed, hands-on, able to work weekends/holidays, valid UAE driving license a plus

Restaurant Manager