Sr Lab Equipment Maintenance Engineer (Liquid Chromatography - Mass Spectrometry)

Analytical Technologies Unit, Research Infrastructure and Equipment Maintenance

Summary

The Senior Lab Equipment Maintenance Specialist provides professional expert service and support for high-tech/high-end laboratory research equipment by performing field service repairs, maintenance, calibrations, and alignments. He/she will be a mentor to junior maintenance personnel, and will prepare, plan and complete user maintenance and equipment operation training sessions. The Senior LEM Specialist will deliver the highest level of service to maximize equipment uptime while minimizing maintenance costs.

The Senior LEM Specialist will work within guidelines established by the LEM Director and Laboratory Equipment Maintenance Leads and will follow established standard operating procedures.

Major Responsibilities

Respond quickly to maintenance and troubleshooting requests
Complete assigned work at the highest possible level of quality and in a timely manner
Coordinate with end-user to schedule equipment maintenance and other services
Build and maintain strategic functional and productive relationships with research equipment manufacturers and vendors
Leverage relationships with the manufacturers to facilitate the necessary support and training for the team.
Confer with lab equipment operators/manufacturers/agents to identify and diagnose problems and implement appropriate solutions
Identify required spare parts, work with the lead to optimize stock level and assist with the ordering process.
Provide sufficiently detailed, grammatically correct, and regular communications to end-users
Maximize insourcing of maintenance activities and coordinate vendor visits, if necessary, while minimizing the equipment downtime.
Participate in professional development trainings, seminars, and other activities to remain at a highly competent level of expertise on assigned equipment
Collaborate with the team to sustain high service levels through workload sharing, cross-training, and providing mentorship.
Instruct end user on preventative equipment maintenance strategies and proper instrument use
Provide occasional value-added user training sessions on assigned equipment within expertise
Comply with all HSE and KAUST safety policies, practices, and procedures at all times.
Develop and maintain safe habits and practices with regard to safety requirements on site and in the workshop and report any breaches or concerns on health and safety matters to the appropriate supervisor
Identify process improvement areas to improve efficiency and increase automation
Work closely and productively with the Lab Equipment Maintenance Leads in a professional manner to define and complete any additional objectives
Ability to work extended hours (as needed)
Perform other job-related duties as assigned
Ability to travel 10% of the time for training and external services

Personal Requirements

Competencies

Demonstrated ability to effectively troubleshoot major electrical and mechanical components of research instruments and equipment and make repairs in a timely manner
Demonstrated professional customer service skills and etiquette
A strong sense of urgency in executing and completing assigned work
Efficiently manages a varied workload while under pressure; accomplishing tasks with minimal supervision
Demonstrated effective leadership ability
Team player with a flexible can-do attitude
Excellent problem solving and analytical skills
Strong planning and organizational skills
Ability to communicate in a clear and concise manner
Excellent command of the English language (read, write and speak English)
Ability to work effectively in a multi-cultural international environment and help foster a cooperative work environment
Highly proficient in Microsoft Office applications
Ability to develop high quality Standard Operating Procedures (SOPs)

Qualifications

Essential: Bachelor's degree in science or engineering
Factory service training in the class of equipment covered by the unit
Proficiency with Microsoft Office Suite

Preferable:

Proficiency with using a computerized maintenance management system (CMMS) such as SAP.
Training in quality systems such as ISO 9001:2015, Six Sigma and Lean principles.

Experience

Minimum 7 years experience as a field service engineer or in-house maintenance engineer performing service-level maintenance and repairs on Liquid chromatography–mass spectrometry (LC–MS) from Bruker covering the following models:
Fourier Transform Ion Cyclotron Resonance (FT-ICR), Trapped Ion Mobility Spectrometry combined with Time-of-Flight (TIMS-TOF), Quadrupole Time-of-Flight (Q-TOF) and Matrix-Assisted Laser Desorption Ionization - Time of Flight (MALDI-TOF)
Experience with other major manufacturers is considered a plus
Experience providing service to academic organizations is considered a plus