Job Summary

The role is responsible for delivering revenue growth by consistently achieving individual sales targets and meeting annual budgeted revenue goals, through proactive ownership of sales strategy and execution across an assigned portfolio. The position focuses on expanding market share in targeted growth industries/business segments, building and maintaining strong customer relationships, and aligning sales efforts with overall commercial strategies. The role contributes to company profitability through proactive sales execution, cross-functional collaboration, and consistent customer engagement.

Key Responsibilities

Sales Performance & Strategy

Achieve annual budgeted revenue targets and contribute to overall company profitability.
Develop and implement sales plans and strategies for the assigned portfolio, in alignment with company objectives.
Align sales focus and targeting with commercial strategies set by the Director of Sales & Marketing (DOSM) and Revenue Manager.

Business Development & Account Management

Prepare and execute sales action plans to identify and develop new leads and prospects
Manage and grow existing customer relationships to maintain or increase market share
Develop new customers within targeted growth industries
Schedule and conduct customer sales visits, site inspections, and presentations
Prepare proposals and follow through on conversions, renewals, and contract closures

Customer Engagement & Service

Qualify and attend to customer enquiries, requests, and feedback in a prompt and professional manner
Own and manage customer/resident feedback, coordinating with relevant departments to ensure timely resolution and guest satisfaction
Partner closely with Sales and Reservations team to ensure clear communication and seamless fulfillment of customer requirements

Reporting, Systems & Market Intelligence

Maintain accurate and up-to-date customer and contact profiles in the CRM system
Provide timely updates on sales opportunities and activities, including submission of required reports
Provide regular feedback on market conditions, customer trends, and competitor activities to the DOSM and sales team

Collaboration & Compliance

Support Sales & Marketing initiatives through proactive participation in team assignments and projects
Render assistance and support to other team members, as and when required
Take on ad hoc tasks or projects assigned by the DOSM with timely responses and follow-through
Adhere to all company policies, procedures, and standards of conduct

Key Requirements

Candidates with 3 to 5 years current experience in a sales capacity with an established serviced apartment, upscale city hotel, travel management company or from the relocation industry.
Degree/Diploma in Hospitality or Business discipline.
Fluent in spoken/written English and a 2nd Language.
Proficient with MS Office Programs, with working knowledge of Microsoft Excel and Salesforce CRM.
Proven track record in customer acquisition, growing market share and achieving set sales targets.
Self-motivated with tenacity, result-oriented and resourceful.
Positive and collaborative work attitude, able to work independently and in a team.
Excellent interpersonal and communication skills.

Senior Executive II, Business Development