Role Overview

This role combines on-the-ground leadership of Singapore Investment Operations with regional responsibility as Asia Head of Fund Administration.

The position is accountable for the effective delivery of fund administration and investment operations activities across Asia, while maintaining direct ownership of the Singapore operating platform, teams, and local regulatory requirements.

The role focuses on strong execution, control, and oversight, translating regional strategy into consistent, well-controlled day-to-day operational outcomes.

Role Objectives

Provide hands-on operational leadership for Singapore Investment Operations
Deliver accurate, timely, and compliant fund administration across Asia
Ensure strong control, risk management, and issue resolution practices
Drive regional consistency and standardization while respecting local regulatory requirements
Act as a senior operational escalation point for service providers, auditors, and internal stakeholders

Singapore Operations Leadership

Manage day-to-day Singapore Operations
Act as a key operational contact for MAS, external auditors, trustees, and custodians
Ensure compliance with MAS regulations, internal policies, procedures, and control standards
Lead and develop Singapore-based teams including performance management and talent development
Own operational controls, incident management, root cause analysis, and remediation
Partner with Investment, Distribution, General Accounts, Finance, Risk, Compliance, and Technology teams among others
Manage local budgets, vendor expenses, and productivity metrics

Asia Fund Administration Oversight

Execute the ever evolving Asia Fund Administration operating model across 8+ markets
Implement regional policies, procedures, and operating standards
Oversee third-party service providers including administrators, custodians, and pricing vendors
Act as a regional owner for NAV accuracy, data quality, and book-of-record integrity
Monitor KPIs, SLAs, control metrics, and risk indicators
Participate in regional governance forums and operating reviews

Change & Continuous Improvement

Execute regional process improvement and automation initiatives
Support implementation of strategic platforms and systems
Contribute to operating model and vendor optimization changes
Partner with Technology and Change teams to improve efficiency and resilience
Background in continuous improvement and a passion for NextGen and AI tools

Risk, Governance & Stakeholder Management

Own operational risk issues, audit actions, and regulatory findings within scope
Maintain audit readiness and timely issue closure
Prepare management reporting for Asia Operations leadership
Escalate material NAV, client, or operational issues appropriately

Qualifications & Experience

10–15+ years of experience in Investment Operations or Fund Administration
Strong hands-on experience with NAV oversight and third-party management
Experience operating across multiple Asia markets
Solid understanding of MAS regulatory requirements
Proven people leadership experience
Experience supporting platform or operating model change

When You Join Our Team

We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [HIDDEN TEXT].

Working Arrangement

Hybrid

Head of Singapore Operations & Asia Fund Administration