ABOUT QUINCE

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

Customer First: We prioritize customer satisfaction in every decision.
High Quality: True quality means premium materials and rigorous production standards you can feel good about.
Essential Design: We focus on timeless, functional essentials instead of chasing trends.
Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

The Role

We are hiring a Principal Product Manager to own Quince's Accounts and Identity platform, which forms the foundation of how customers interact with our ecosystem.

You will define and build AI-powered identity and account experiences, including intelligent agents that improve customer experience, automate workflows, and strengthen trust and security.

You will help establish how AI agents interact with identity — enabling systems that can understand users, act on their behalf safely, and improve over time.

What You Will Own

Account Platform

Build and scale account systems (signup, login, lifecycle management)
Support web, mobile, and future channels

Identity & Authentication

Own authentication systems (passwordless, SSO, session management)
Manage account recovery, security, and fraud prevention

Customer Data & Profile Layer

Define the canonical customer identity model
Enable identity resolution across devices and sessions
Structure data for AI-driven personalization

Account Experience

Improve dashboards, order history, preferences, and profile management
Launch AI-assisted flows (smart recovery, conversational interfaces)

Platform Integrations

Integrate identity with:
Checkout
Customer support tools
Fraud and risk systems
CRM and marketing platforms
AI/ML systems

AI Agents & Automation (Core Focus)

Build AI-powered capabilities such as:
Account recovery and support agents
Customer-facing copilots
Internal automation tools
Define:
Permissions and guardrails
Consent and auditability
Human-in-the-loop workflows

How You Will Work

You will partner closely with:

Engineering
Design
Security
Data / AI
Customer Experience
Growth and Marketing

You will balance:

Customer experience
Platform reliability
Security and trust
Responsible AI usage

Required Education & Qualifications

8+ years in product management
Experience building platform or infrastructure products
Strong technical fluency with APIs, system design, and data models
Experience working closely with engineering teams
Strong analytical and metrics-driven mindset
Excellent communication skills
Experience building or contributing to AI-powered products, including:
AI agents
Copilots or assistants
LLM-powered workflows
Human-in-the-loop systems

Preferred or Nice-to-Have Qualifications

Experience with identity, authentication, or account systems
Familiarity with OAuth, JWT, session management
Ecommerce or marketplace platform experience
Experience with privacy, security, or trust systems
Experience scaling internal platforms
Experience designing or shipping AI agents or assistant-style experiences
Familiarity with LLMs, prompt design, or agent orchestration

WHY QUINCE

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Principal Product Manager (Accounts + Identity)